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A customer's Zendesk tickets and BugHerd bugs
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Cross-Connector

See a customer's tickets and website bugs in one view

For support teams who want a customer's Zendesk tickets and BugHerd bug reports side by side, just by asking their AI assistant.

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A customer's Zendesk tickets and BugHerd bugs
Show me everything Northwind Traders has raised in Zendesk and BugHerd over the last 90 days.
Northwind Traders has 6 Zendesk tickets and 4 BugHerd reports from 3 people in the last 90 days. - Tickets: 2 open, 4 solved - BugHerd: 3 open, 1 finished - Linked: ticket 4821 and task #112, ticket open, task in progress - Pattern: 3 reports mention the checkout page failing on mobile Want the full list of open tickets and open bugs?
Zendesk
Sample figures. Your results come from your own account.
zendesk-get-organization-member
zendesk-get-ticket
bugherd-get-tasks
bugherd-get-feedback
bugherd-get-archived-tasks

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Zendesk

Zendesk
Run it on your own Zendesk data.

Connect Zendesk, pick your AI tool and paste the prompt.

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The problem

Support sees the tickets but not the website bugs

When a customer calls about the website, support sees their Zendesk tickets but not the bugs they reported in BugHerd. Searching both systems by email, one person at a time, hides the fact that the same page keeps breaking for the whole organization.

Without PopdockAI

  • Search Zendesk for the customer's tickets
  • Search BugHerd by email for each colleague
  • Match tickets to bugs by hand
  • Miss that the same page keeps failing

With PopdockAI

  • Tickets and BugHerd reports are read for everyone in scope
  • Linked tickets and bugs are shown with both statuses
  • Repeating pages or problems are called out
  • Nothing is changed in either system

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Show the website bugs and support tickets of the customer `{email}`, or of everyone in the Zendesk organization `{organization-name}`, over the last `{lookback-days}` days (default 180).

**Step 1: Who is in scope**

* If `{email}` is given, the scope is that address.
* Otherwise call `zendesk-get-organization-member` with `organization-name` set to `{organization-name}` and take every user-email. If neither is given, ask for one and stop.

**Step 2: Zendesk side**

For an email, call `zendesk-get-ticket` with `requester-email` and `created.from` set to the start of the period. For an organization, call `zendesk-get-ticket` with `organization-name` and `created.from`.

**Step 3: BugHerd side**

For each email in scope (up to 25), call `bugherd-get-tasks`, `bugherd-get-feedback` and `bugherd-get-archived-tasks` with `requester-email` and `created.from`.

**Step 4: Report**

1. **Summary:** tickets (open and solved) and BugHerd reports (open and finished).
2. **Linked:** tickets whose BugHerd task is known (external-id "zendesk:<ticket id>"), with both statuses.
3. **Open tickets:** id, subject, status, priority, created.
4. **Open bugs:** task number, title, severity, status, page.
5. **Pattern:** one or two sentences if the same page or problem keeps coming up.

**Rules & Guidelines:**

* Tools named bugherd-... are on the bugherd MCP server; tools named zendesk-... are on the zendesk MCP server. If either set of tools is missing, say which server is not connected and stop.
* This prompt is read-only. Do not call any BugHerd write tool (`bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`) or any Zendesk write tool (`zendesk-add-ticket`, `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `zendesk-add-user`, `zendesk-update-user`, `zendesk-add-organization`, `zendesk-update-organization`, `zendesk-add-organization-member`, `zendesk-add-group`, `zendesk-update-group`, `zendesk-add-group-member`).

**Validation:**

* If nothing is found on either side, say so.

Who it's for

One answer, three teams that use it

Support agents

Know the full story before you answer

See a customer's open tickets and the bugs they reported in BugHerd together, so your reply covers everything they have raised.

What has priya@contoso.com raised in Zendesk and BugHerd in the last 60 days?

Account managers

See every website problem an account has hit

Before a check in call, review the tickets and bug reports across everyone at the organization, with repeating problems called out.

Summarize the Zendesk tickets and BugHerd bugs for everyone at Fabrikam over the last six months.

Web project managers

Spot the page that keeps breaking

See when the same page or problem keeps coming up for one customer across tickets and bug reports, so you can fix it once.

Is any page coming up again and again in Northwind Traders tickets and BugHerd bugs this quarter?

How it works

What PopdockAI does when you ask

You give a customer email or a Zendesk organization and a period, and your AI assistant reads both systems for the people in scope. It reports the combined history and changes nothing.

01

Ask

You give a customer email or a Zendesk organization and a period.

Your AI tool

02

Scope

It finds the people in scope, reading the organization's members from Zendesk when needed.

zendesk-get-organization-member

03

Read

It pulls their Zendesk tickets and their BugHerd tasks, feedback and archived tasks.

zendesk-get-ticket
bugherd-get-tasks
bugherd-get-feedback
bugherd-get-archived-tasks

04

Report

You get open and solved counts, linked pairs, open items and any repeating pattern, with nothing changed.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.

get-data

zendesk-get-organization-member

Returns Zendesk organization memberships, showing which users belong to which organization.
get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
get-data

bugherd-get-feedback

Returns feedback waiting in BugHerd feedback inboxes, with the same fields and filters as tasks: project, task number, title, status, severity, assignee, requester email, external ID and dates.
get-data

bugherd-get-archived-tasks

Returns archived BugHerd tasks with their closed date. Filter by project, task number, title, status, severity, assignee, requester email, external ID and created date.
Read only.Nothing in Zendesk Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

A customer's whole website history before you reply

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Related use cases

More ways to put this data to work

All Ramp use cases

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