Brief an escalated incident with customer context from Attio

**Objective:** Prepare an escalation brief for ServiceNow incident `{incident-number}`, adding customer context from Attio.

**Step 1: Read the incident**

Call `servicenow-get-incident` (ServiceNow server) with `number` set to `{incident-number}`. If nothing is returned, report that and stop. Note the short description, priority, state, assignment group and `caller`.

**Step 2: Identify the caller**

Call `servicenow-get-user` (ServiceNow server) with the caller as `name` or `user-id` (whichever matches what the incident returned). Take the user's `email`. If the user has no email, report that the caller cannot be matched to Attio and give the incident details only.

**Step 3: Find the contact in Attio**

Call `attio-get-record-people` (Attio server) with `email-addresses` set to that email. If there is no match, say the caller is not in Attio and stop after Step 1 and 2 details. Note the person's `record-id`, job title and `company`.

**Step 4: Gather account context**

Call `attio-get-record-companies` (Attio server) for the person's company, `attio-get-record-deals` (Attio server) for that company, and `attio-get-note` (Attio server) with `parent-record-id` set to the company's `record-id`, limiting to the most recent `{note-count}` notes (default 3).

**Step 5: Report**

1. Incident: number, short description, priority, state, opened, assignment group.
2. Caller: name, job title, company.
3. Account: employee range, estimated ARR if present, open deals with stage and value.
4. Recent notes: title and one-line summary each.
5. Suggested handling: one or two sentences on how the account value and open deals should affect urgency. Present this as a suggestion only.

**Rules & Guidelines:**

* `servicenow-get-incident` and `servicenow-get-user` are on the ServiceNow server. `attio-get-record-people`, `attio-get-record-companies`, `attio-get-record-deals` and `attio-get-note` are on the Attio server.
* This prompt only reads. Do not update the incident or any Attio record; do not call any `servicenow-update-*`, `servicenow-add-*`, `attio-update-*`, `attio-add-*`, `attio-upsert-*` or `attio-delete-*` tool.

**Validation:**

* Match caller to contact on email only.
* Quote note content briefly; do not reproduce long notes in full.