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BugSnag

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Diagnose Bugsnag error
Report

Find the real cause of a Bugsnag error, with evidence

For engineers who want their AI assistant to read an error's events and releases and propose a cause before anyone starts fixing.

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Diagnose Bugsnag error
Why is the NullReferenceException in the Billing API project happening?
Most likely cause: a missing tax region on new EU customers, introduced in 3.8.0. - Evidence: all 25 events share InvoiceBuilder and the create invoice route - Versions: 3.8.0 and 3.8.1 only, production - Ruled out: database timeouts, no events show a timeout - Confidence: medium; a failing request payload would settle it Want the recommended fix in detail?
BugSnag
Sample figures. Your results come from your own account.
bugsnag-get-error
bugsnag-get-event
bugsnag-get-release

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugSnag

BugSnag
Run it on your own BugSnag data.

Connect BugSnag, pick your AI tool and paste the prompt.

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The problem

Teams fix the first plausible cause, not the real one

Working out why an error happens means reading its events across versions, spotting the shared file and route, and placing it against the release it appeared in. It is easy to stop at the first plausible explanation and fix the wrong thing.

Without PopdockAI

  • Read events across app versions one by one
  • Spot the shared file, context and route by eye
  • Line it up against the releases by hand
  • Stop at the first plausible explanation

With PopdockAI

  • The error, recent events and releases are read together
  • Versions, handling, shared file and routes are checked
  • Ruled out causes are listed with a reason
  • A confidence level and fix are given, nothing changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Work out what is causing the Bugsnag error `{error-id}` in project `{project-name}` and recommend a fix. Diagnose only. Do not change the error.

**Step 1: Read the error**

Call `bugsnag-get-error` with `error-id` set to `{error-id}`. Record the error class, message, severity, status, context, first and last seen dates, affected user count and `release-stages`.

**Step 2: Read the individual occurrences**

Call `bugsnag-get-event` with `error-id` set to `{error-id}` and `max-records` set to 25. Look across the events for:

* which `app-version` values it occurs in, and whether it is confined to recent ones
* whether it is `unhandled`, which means it reached the user
* the `file` and `context` the events share
* the `request-url` values, and whether they point at one route
* whether `received-at-date` shows it is still arriving or has stopped

**Step 3: Place it against releases**

Call `bugsnag-get-release` with `project-name` set to `{project-name}`. Find which release the error's first-seen date falls in, and whether `errors-introduced-count` for that release supports it being a regression from that build.

**Step 4: Report**

Give the most likely cause, the evidence for it, which app versions and release stages are affected, whether it is still occurring, and the recommended fix. State plainly how confident you are and what evidence would settle it.

**Rules & Guidelines:**

* Diagnose only. Do not call `bugsnag-fix-error`, `bugsnag-ignore-error`, `bugsnag-discard-error`, `bugsnag-update-error-severity`, `bugsnag-assign-error`, `bugsnag-create-error-issue` or `bugsnag-link-error-issue`.
* Do not stop at the first plausible cause. Say which causes you ruled out and on what evidence.
* Read the stack context from the events; the error record alone will not tell you where it happens.

**Validation:**

* If `{error-id}` returns nothing, say so and suggest running the triage prompt for `{project-name}` to find the right id.
* If the events all predate the last release, say the error may already be resolved and recommend confirming before any change.

Who it's for

One answer, three teams that use it

Backend developers

Skip the guesswork on a new error

Get the likely cause and a suggested fix before you open the code.

Why is the TimeoutException in the Fabrikam Orders API project happening?

On call engineers

Triage fast during an incident

See which versions and routes are affected and whether the error is still arriving.

Diagnose the 502 errors in the Contoso Storefront Bugsnag project. Are they still happening?

Tech leads

Review a diagnosis before assigning

Check the evidence and the causes ruled out before you hand the error to someone.

Give me the likely cause and confidence for the KeyError in the Northwind Billing project.

How it works

What PopdockAI does when you ask

You name the error and project, and your AI assistant works through its Bugsnag evidence. It diagnoses without changing anything and says when the error may already be resolved.

01

Ask

You give the error and its project.

Your AI tool

02

Read

It reads the error, its recent events and the project's releases.

bugsnag-get-error
bugsnag-get-event
bugsnag-get-release

03

Analyze

It checks versions, handling, shared file, routes and recency.

No items found.

04

Report

You get the likely cause, a fix, ruled out causes and confidence.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugSnag and one secure connection to your AI tool. No code, no exports.

get-data

bugsnag-get-error

Returns errors from Bugsnag projects, including severity, status and occurrence counts. Read-only.
get-data

bugsnag-get-event

Returns individual error events (occurrences) from Bugsnag projects with app and request detail. Read-only.
get-data

bugsnag-get-release

Returns Bugsnag project releases with the errors and sessions seen for each build. Read-only.
Read only.Nothing in BugSnag Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Start on the real cause, with evidence

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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