See who is working on a customer ticket

**Objective:** Find the Azure DevOps work items that track Zendesk ticket `{ticket-id}` and report where the engineering work stands.

**Step 1: Read the ticket (zendesk server)**

Call `zendesk-get-ticket` with `ticket-id` set to `{ticket-id}`. Note the ticket subject, status, priority, requester email and organization name. If no ticket comes back, say so and stop.

Call `zendesk-get-ticket-comment` with `ticket-id` set to `{ticket-id}` and read the comments for any Azure DevOps work item numbers (for example "AB#1234", "work item 1234" or a dev.azure.com link). Keep the numbers you find.

**Step 2: Find the work items (azure-devops server)**

For every work item number found, call `azure-devops-get-work-item` with `id` set to that number.

Then call `azure-devops-get-work-item` with `title.contains` set to `{ticket-id}`, and again with `title.contains` set to the most distinctive words of the ticket subject. Zendesk and Azure DevOps share no key, so a title match is a candidate, not a fact: mark it "possible" and a number found in a comment "confirmed".

For each work item you keep, call `azure-devops-get-work-item-comment` with `work-item-id` set to its id and note whether the ticket is mentioned.

**Step 3: Report**

Give the ticket in one line, then a table of work items: id, title, type, state, assigned-to, priority, changed-date, and "confirmed" or "possible". End with one sentence: is engineering tracking this ticket, and who owns it.

**Rules & Guidelines:**

* `azure-devops-*` tools belong to the azure-devops server and `zendesk-*` tools to the zendesk server. Both servers must be connected; if a tool is missing, say which server is not connected and stop.
* This prompt is read-only. Never call `zendesk-add-ticket`, `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `zendesk-add-user`, `zendesk-update-user`, `zendesk-add-organization`, `zendesk-update-organization`, `zendesk-add-organization-member`, `zendesk-add-group`, `zendesk-update-group` or `zendesk-add-group-member`. Azure DevOps has no write tools here.
* Pass `max-records` set to `{max-records}` on every call (default 50 when empty).

**Validation:**

* If no work item matches, report the ticket as untracked in Azure DevOps. Do not guess.
* If more than 10 candidates match on title alone, show the 10 most recently changed and say how many were left out.
* Dates come from two systems; show both as returned and do not convert time zones.