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Note Stripe delinquency and disputes on Dynamics GP customers
For collections and credit teams who want Stripe payment risk added as notes on Dynamics GP customers by asking their AI assistant.
On this page
Connector
Connect Stripe, pick your AI tool and paste the prompt.
The problem
Delinquent in Stripe, business as usual in GP
A customer who is delinquent in Stripe or has opened a chargeback can still look fine in Dynamics GP, so collections and sales carry on as normal. Passing those signals across means checking Stripe, matching each person to a GP customer and writing a note by hand.
Without PopdockAI
- Check Stripe for delinquent customers and disputes
- Match each one to a GP customer
- Write a note on the GP record by hand
- Risk overwriting an existing note
With PopdockAI
- Delinquent customers and undecided disputes are read from Stripe
- Each is matched to a GP customer only when the email agrees
- You see GP balance, hold status and the exact note text
- Notes are appended after you pick rows, and no one is put on hold
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find the Stripe customers who are delinquent, or who have a dispute opened since `{since-date}`, match them to Dynamics GP customers in company `{company}` (empty means the default company), and add a note to each confirmed GP customer so collections can see it in GP.
**Step 1: Read the Stripe risk signals**
Call `stripe-get-customer` with `delinquent` = true. Call `stripe-get-dispute` with `created-date.from` = `{since-date}`, and keep disputes whose status is not `won` or `lost`. For each dispute, call `stripe-get-customer` with its `customer-id` to get the name and email. Collect one row per customer, with the reasons (delinquent, and each open dispute with its amount, reason and `details-due-by`).
**Step 2: Match to GP**
For each customer, call `dynamics-gp-get-rm-customer` with `customer-name.contains` = the Stripe name, and accept the GP customer whose `main-email-address` equals the Stripe `email`, ignoring case. Show customers you cannot match with certainty as unmatched.
**Step 3: Propose and confirm**
Show a table: GP customer ID, name, GP `customer-balance`, GP `hold`, and the Stripe reasons. Under it, show the exact note text for each, for example: "Stripe: delinquent. Open dispute 120.00 (fraudulent), evidence due 2026-10-01." Then stop and wait. Write nothing until the user confirms, and write only the rows they confirm.
**Step 4: Write the notes**
For each confirmed row, call `dynamics-gp-rm-customer-note` once with `customer-id`, `note` = the note text, `append-to-existing-note` set so the existing note is kept, `add-date-and-time` set, and `company` = `{company}`.
**Step 5: Report**
A table of the notes written, the ones that failed and the customers left unmatched.
**Rules & Guidelines:**
* `stripe-get-customer` and `stripe-get-dispute` are on the stripe server. `dynamics-gp-get-rm-customer` and `dynamics-gp-rm-customer-note` are on the dynamics-gp server.
* The only write tool this prompt may call is `dynamics-gp-rm-customer-note`, once per confirmed customer. Do not put customers on hold: do not call `dynamics-gp-rm-customer-update` or any other dynamics-gp write tool. The stripe server has no write tools.
* Never overwrite an existing GP note. Always append.
**Validation:**
* If Stripe returns no delinquent customers and no open disputes, say so and stop.
* If a note call fails, report the error, do not retry it, and continue.Who it's for
One answer, three teams that use it
Credit controllers
See risk before extending credit
Stripe delinquency and disputes appear on the GP customer before you approve more credit.
Flag Stripe customers who are delinquent or opened disputes since 1 October on their Dynamics GP records.
Collections specialists
Know about chargebacks on your accounts
Dispute amount, reason and evidence date sit on the customer record you work from.
Which GP customers have open Stripe disputes this month? Add notes after I check.
Sales managers
Avoid selling into trouble
Reps see payment risk on the customer before quoting more business.
Show delinquent Stripe customers matched to Dynamics GP with their balances and hold status.
How it works
What PopdockAI does when you ask
You give a date, and your AI assistant finds Stripe payment risk and matches it to Dynamics GP customers. Notes are appended only to the rows you confirm.
01
Ask
You give the date to look back to.
02
Read
It reads delinquent Stripe customers and undecided disputes opened since then.
03
Match
It matches each to a Dynamics GP customer by email and shows balance and hold status.
04
Confirm
You pick the rows, then it appends the notes and reports what was added.
What PopdockAI provides
The tools behind the answer
Ready made tools for Stripe and one secure connection to your AI tool. No code, no exports.
stripe-get-customer
stripe-get-dispute
microsoft-dynamics-gp-get-rm-customer
microsoft-dynamics-gp-rm-customer-note
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Stripe payment risk visible on the GP record
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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