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See which escalated customers are still getting Drip campaigns
For marketing and support leads who want to know if people with urgent open tickets are still being emailed by Drip, just by asking their AI assistant.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
Promotions land on top of urgent complaints
A customer with an urgent open Freshdesk ticket can still be in a Drip campaign, so a cheerful promotion lands on their complaint. Checking means listing urgent tickets and looking up every requester in Drip, which few teams do before a send.
Without PopdockAI
- Filter Freshdesk for open urgent tickets
- Copy each requester email
- Search Drip for campaigns reaching them
- Send anyway because there is no time
With PopdockAI
- Open tickets at your chosen priority are listed, up to 50
- Each requester is looked up in Drip with active campaigns
- Requesters in active campaigns come first
- Unmatched tickets are listed and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Freshdesk tickets with priority `{priority}` (default urgent) that are still open, show whether the requester is an active Drip subscriber, using Drip account `{drip-account}`.
**Step 1: Find the tickets**
Call `freshdesk-get-tickets` (Freshdesk) with `priority` set to `{priority}` and `status` set to open. Keep `ticket-id`, `subject`, `requester-email`, `requester-name`, `created-at` and `due-by`. Stop at 50 tickets.
**Step 2: Check Drip**
For each distinct `requester-email` call `drip-get-subscriber` (Drip) with `email` and `company` set to `{drip-account}`. If found, call `drip-get-campaign-subscriber` (Drip) with the same email and company to list campaigns and `campaign-status`.
**Step 3: Report**
Table: ticket, subject, requester, age, subscriber `status`, active campaigns. Group requesters with active campaigns first, then those not in Drip.
**Rules & Guidelines:**
* Freshdesk tools (freshdesk-*) read the help desk; Drip tools (drip-*) read the email marketing account. Both servers must be connected.
* Read-only: never call any Freshdesk action (`freshdesk-add-ticket`, `freshdesk-update-ticket`, `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-contact`, `freshdesk-delete-contact`) or any Drip action (`drip-add-subscriber`, `drip-update-subscriber`, `drip-add-subscriber-tag`, `drip-remove-subscriber-tag`, `drip-unsubscribe-subscriber`, `drip-add-subscriber-to-campaign`, `drip-remove-subscriber-from-campaign`, `drip-remove-subscriber-from-all-campaigns`).
* Match people on email address, case-insensitive. Do not guess matches on name alone.
**Validation:**
* If there are no open tickets at that priority, say so and stop.
* Tickets with no `requester-email` are listed as unmatched.Who it's for
One answer, three teams that use it
Lifecycle marketers
Pause sends to customers in trouble
See which requesters with urgent tickets are still in active campaigns, so you can review them before the next send.
Which customers with open urgent Freshdesk tickets are still in active Drip campaigns in contoso-marketing?
Support managers
Protect customers mid escalation
A table with ticket age and campaigns gives you a concrete list to send to marketing.
List high priority open Freshdesk tickets whose requesters are still subscribed to Drip campaigns.
Customer success leaders
Keep the message consistent
Stop the brand sounding cheerful in email while support is handling a serious problem.
Are any of our escalated Freshdesk customers getting Drip campaigns this week? Use the fabrikam-email account.
How it works
What PopdockAI does when you ask
You choose a priority and your Drip account, and your AI assistant checks every requester against running campaigns. It only reports, so pausing a send stays your call.
01
Ask
You choose a ticket priority and name your Drip account.
02
Find
It lists open Freshdesk tickets at that priority, up to 50.
03
Check
It looks up each requester email in Drip and lists active campaigns.
04
Report
You get a table with active campaigns first, then people not in Drip.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
freshdesk-get-tickets
drip-get-subscriber
drip-get-campaign-subscriber
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A clear list of sends to pause
Related use cases
More ways to put this data to work
Freshdesk and Drip customer view by email
Ask your AI about an email address and it joins Freshdesk tickets and ratings to the Drip subscriber, tags and campaigns, flagging tension between them.
Learn More
Freshdesk contacts missing from Drip
Ask your AI to compare recent Freshdesk contacts with Drip and it lists who is missing, matched on email, with unsubscribed people shown as opt-outs, not gaps.
Learn More
Unhappy Freshdesk customers in active Drip campaigns
Ask your AI to find recent low Freshdesk ratings and list the active Drip campaigns each customer is still in, deduplicated and read-only.
Learn More
Audit Freshdesk contact and company data
Ask your AI to audit Freshdesk contacts and companies and get counts and examples of duplicates, unlinked contacts and missing fields, with a clean-up order. Nothing is changed.
Learn More
Audit Freshdesk SLA policies
Ask your AI to review Freshdesk SLA policies for conflicting targets and compare them with open urgent and high priority tickets. It recommends changes and edits nothing.
Learn More
One prompt template with infinite possibilities.
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