See one customer's tickets and pipeline on a single page

**Objective:** Give a combined support and sales view of the customer named `{company-name}`, looking back `{lookback-days}` days for tickets (default 90).

**Step 1: Find the company in Freshdesk**

Call `freshdesk-get-companies` with name.contains set to the company name. If more than one company matches, list them (name, domains, company-id) and stop. If none match, say so and continue to Step 3 with the Nutshell side only.

**Step 2: Pull the tickets**

Call `freshdesk-get-tickets` with company-id set to the company-id from Step 1 and created-at.from set to the lookback date. Count tickets by status and priority and note any with escalated true. Keep the 5 oldest unresolved ticket subjects.

**Step 3: Find the account in Nutshell**

Call `nutshell-get-account` with name.contains set to the Freshdesk company name (or the input if Freshdesk had no match). If several match, list them and stop. Take its id, owner, open-leads, last-contacted and nutshell-link.

**Step 4: Pull the open leads**

Call `nutshell-get-lead` with company-id set to the account id and status set to open. Report each lead name, value, confidence and anticipated-close-time.

**Step 5: Report**

Three short sections: Support (ticket counts, escalations, oldest open), Sales (owner, last contacted, open leads and total value), and Watch-outs (for example open escalations while a lead is due to close, or no sales contact for a long time). End with the Nutshell link.

**Rules & Guidelines:**

* Freshdesk tools (freshdesk-*) and Nutshell tools (nutshell-*) live on two different MCP servers; both must be connected. If a tool from either server is unavailable, say which server is missing and stop.
* Read-only. Never call `freshdesk-add-ticket`, `freshdesk-update-ticket`, `freshdesk-delete-ticket`, `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-add-contact`, `freshdesk-update-contact`, `freshdesk-add-company`, `freshdesk-update-company`, `nutshell-add-lead`, `nutshell-update-lead`, `nutshell-add-company`, `nutshell-update-company`, `nutshell-add-person`, `nutshell-update-person`, `nutshell-add-activity` or any delete tool.
* Match companies by name only; state that the match is by name.

**Validation:**

* If either system returns nothing, say the customer is present in one system and absent from the other, and report what you have.
* If a ticket company-id returns no tickets, report zero rather than guessing.