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Spot big BigCommerce spenders with open Freshdesk tickets
For leadership who want to know which high-value customers have unresolved support tickets, just by asking their AI assistant.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
High value customers complain loudly before anyone notices
High value customers with unresolved support problems stay invisible until they complain loudly. Finding them means listing large recent BigCommerce orders, then searching Freshdesk for each customer, one at a time.
Without PopdockAI
- Filter BigCommerce for large recent orders
- Copy each billing email
- Search Freshdesk for open tickets
- Find the unhappy big spender too late
With PopdockAI
- Orders at or above your total are found for the period
- Open Freshdesk tickets are looked up for each billing email
- Customers with open tickets are ranked first
- Customers with none are listed as clear, and nothing changes
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find customers whose BigCommerce orders in the last `{lookback-days}` days (default 30) totalled at least `{min-order-total}` each (default 500) and report any open Freshdesk tickets they have.
**Step 1: Large orders**
Call `bigcommerce-get-order` (BigCommerce server) with `total-including-tax.min` set to the minimum and `date-created.from` set to the lookback start. Collect `billing-email`, `id`, `total-including-tax`, `customer-id`.
**Step 2: Tickets**
For each distinct email call `freshdesk-get-tickets` (Freshdesk server) with `requester-email` set to it. Keep tickets whose status is not resolved or closed (read `status` in the result).
**Step 3: Report**
Rank customers with open tickets first: email, order ids and totals, then each open ticket (ticket-id, subject, priority, due-by, escalated). Then list customers with no open tickets by name only.
**Rules & Guidelines:**
* `bigcommerce-get-order` is on the BigCommerce server; `freshdesk-get-tickets` is on the Freshdesk server.
* Do not call any write tool on either server (no freshdesk-add-*, freshdesk-update-*, freshdesk-delete-*, freshdesk-reply-to-ticket, and no bigcommerce-*-add, -update or -delete tools).
**Validation:**
* If no orders qualify, stop and say so.
* If an email has no Freshdesk ticket at all, treat it as no open tickets.Who it's for
One answer, three teams that use it
Executives
Know which big customers are unhappy
A short list of high value customers with open tickets lets you ask for action before they escalate.
Which customers spent 2000 or more in BigCommerce this month and still have open Freshdesk tickets?
Support managers
Fast track your highest value customers
Ticket priority, due date and escalation beside the order total help you decide who to help first.
List open Freshdesk tickets for customers with BigCommerce orders over 1000 in the last 14 days.
Ecommerce managers
Keep large orders from turning sour
See which large orders are followed by open problems, so you can step in before a refund request.
Do any customers with BigCommerce orders above 750 in the last 60 days have escalated Freshdesk tickets?
How it works
What PopdockAI does when you ask
You set the period and a minimum order total, and your AI assistant finds big spenders with open tickets. It stops and says so if no orders qualify.
01
Ask
You set the lookback period and the minimum order total.
02
Orders
It finds BigCommerce orders at or above that total.
03
Tickets
It looks up open Freshdesk tickets for each customer email.
04
Report
You get customers with open tickets first, then those with none.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
bigcommerce-get-order
freshdesk-get-tickets
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Big spenders with open problems, ranked first
Related use cases
More ways to put this data to work
Freshdesk and BigCommerce customer history
Ask your AI for a customer's BigCommerce orders and Freshdesk tickets on one timeline, matched by email. It stops on ambiguous matches. Read-only.
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Unhappy Freshdesk customers with BigCommerce refunds
Ask your AI to list low Freshdesk ratings and check each customer for refunded BigCommerce orders, naming those with both. Read-only.
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Reconcile Freshdesk contacts with BigCommerce customers
Ask your AI to compare Freshdesk contacts with BigCommerce customers by email and report who is missing or mismatched on name, phone or company. Read-only.
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Audit Freshdesk contact and company data
Ask your AI to audit Freshdesk contacts and companies and get counts and examples of duplicates, unlinked contacts and missing fields, with a clean-up order. Nothing is changed.
Learn More
Audit Freshdesk SLA policies
Ask your AI to review Freshdesk SLA policies for conflicting targets and compare them with open urgent and high priority tickets. It recommends changes and edits nothing.
Learn More
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