/
/
See a customer's Azure Tables app records without escalating
For support teams who need to see what a customer's settings and activity records say, by asking their AI assistant instead of engineering.
On this page
Connector
Connect Azure Tables, pick your AI tool and paste the prompt.
The problem
Support escalates just to read a customer's record
When a customer reports an app problem, the records that explain it, such as settings, sessions or recent activity, often sit in Azure Table Storage. Support cannot read those tables, so the ticket goes to engineering just to find out what the record says.
Without PopdockAI
- Take the customer's details from the ticket
- Ask engineering to look up their records
- Wait for a reply
- Get back to the customer a day later
With PopdockAI
- You give a customer name, account ID or email
- Matching records are read from the tables shared with support
- Sensitive columns stay out through fixed filters
- Nothing is changed, and every lookup is logged
Who it's for
One answer, three teams that use it
Support agents
See a customer's app records yourself
Read the settings and recent activity behind a problem without escalating.
What do the app records show for priya.shah@fabrikam.com?
Support team leads
Cut escalations to engineering
Agents answer more tickets themselves, so engineering sees only real issues.
Show recent sessions for account ID NW-20418.
Customer success managers
Understand a customer's usage
See what a customer's records say before you call them about a problem.
Summarise the app settings and recent activity for Contoso.
How it works
What PopdockAI does when you ask
You give a customer identifier and your AI assistant summarises what their app records show. Your admin decides which tables and fields support can see.
01
Ask
You give a customer name, account ID or email.
02
Read
It reads the matching records from the Azure Tables shared with support.
03
Summarize
You get what the records show, and nothing is changed.
04
The outcome
Fewer escalations just to read a table
Related use cases
More ways to put this data to work
Run a weekly Azure Tables health review as a one click AI prompt
Your admin saves the weekly review as a saved request; you pick it, choose a service or environment, and it summarizes failures, gaps and unusual counts with the records behind them.
Learn More
Ask your AI about Azure Tables telemetry without Storage Explorer
Ask your AI a plain question, such as which jobs failed last night, and it reads the Azure Tables your admin made available and answers with named fields.
Learn More
Get Azure Tables entities as an Excel file from Claude, ChatGPT or Copilot
Tell your AI which records you need and it reads them from Azure Tables and returns a real Excel or CSV file with readable column names, changing nothing.
Learn More
Give AI governed access to Azure Tables with no storage keys shared
IT connects Azure Tables once and publishes tools with chosen tables, fields, fixed filters and validated inputs, granted by user, team and AI client, with every call logged.
Learn More
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.