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See one person's work and tickets together
For leaders who want a person's open Azure DevOps work items and Zendesk tickets in one view, by asking their AI assistant.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
One person, two systems, two spellings of their name
Seeing one person's load across engineering and support means looking them up in Azure DevOps and Zendesk. The two often spell the name differently, so the lookup is slow and uncertain.
Without PopdockAI
- Search Azure DevOps for the person
- Search Zendesk again under another spelling
- Count open work items and tickets separately
- Pick the wrong person when names clash
With PopdockAI
- The person is matched by email in both systems
- Open work items and open tickets are read together
- Name only matches are flagged as possible
- It asks when a name matches several people
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Match the person with email `{email}` across Azure DevOps and Zendesk and show what they have open in each.
**Step 1: Find the Azure DevOps identity (azure-devops server)**
Call `azure-devops-get-user` with `mail-address` set to `{email}`. If nothing comes back, retry with `mail-address.contains` set to the part of the email before the at sign. Note display-name and principal-name.
**Step 2: Find the Zendesk identity (zendesk server)**
Call `zendesk-get-user` with `email` set to `{email}`. Note user-id, name, role, active and open-tickets. If nothing comes back, call `zendesk-get-user` with `name.contains` set to the Azure DevOps display-name and treat the result as a possible match only.
**Step 3: Pull the workload**
Call `azure-devops-get-work-item` with `assigned-to` set to the Azure DevOps display-name, and list items whose state is not Closed, Done or Removed.
Call `zendesk-get-ticket` with `assignee-name` set to the Zendesk name, and list tickets whose status is not solved or closed. Use `requester-email` set to `{email}` instead if the Zendesk role is end-user.
**Step 4: Report**
One line per system with the matched identity and how it matched (email or name). Then the open work items (id, title, state, priority) and open tickets (ticket-id, subject, status, priority). Close with the count in each.
**Rules & Guidelines:**
* `azure-devops-*` tools belong to the azure-devops server and `zendesk-*` tools to the zendesk server. Both servers must be connected; if a tool is missing, say which server is not connected and stop.
* This prompt is read-only. Never call `zendesk-add-ticket`, `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `zendesk-add-user`, `zendesk-update-user`, `zendesk-add-organization`, `zendesk-update-organization`, `zendesk-add-organization-member`, `zendesk-add-group`, `zendesk-update-group` or `zendesk-add-group-member`. Azure DevOps has no write tools here.
* Pass `max-records` set to `{max-records}` on every call (default 50 when empty).
**Validation:**
* If the person exists in only one system, report that and show that side only.
* If a name match returns more than one person, list them and stop; do not choose.
* If display names differ between systems, say so; the email is the key and the name is a fallback.
Who it's for
One answer, three teams that use it
Engineering managers
See who is stretched across two queues
Check whether an engineer is also carrying support tickets before you hand them more work.
How many open work items and Zendesk tickets does maria.lopez@fabrikam.com have right now?
Support managers
Balance tickets against engineering work
See a support engineer's open work items next to their tickets, so assignments reflect their real load.
Show alex.chen@contoso.com's open Azure DevOps work items and open Zendesk tickets.
Department heads
Understand workload before a reshuffle
Get one person's combined load quickly, with uncertain matches flagged, when planning team changes.
What is dana@northwindtraders.com working on across Azure DevOps and Zendesk?
How it works
What PopdockAI does when you ask
You give a person's email, and your AI assistant finds them in both systems and reads their open work. It never guesses between people and changes nothing.
01
Ask
You give the person's email.
02
Match
It finds them in Azure DevOps and Zendesk by email.
03
Read
It reads their open work items and open tickets.
04
Report
You get both loads, with name-only matches flagged as possible.
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
azure-devops-get-user
zendesk-get-user
azure-devops-get-work-item
zendesk-get-ticket
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
One person's full load in one answer
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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