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Know which Zendesk agents have a Jira account
For IT and support leads who need to know which agents can be assigned escalations in Jira, by asking their AI assistant to match them by email.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
Nobody knows which agents can be assigned in Jira
Escalations from Zendesk need a Jira account to assign or report against, but nobody keeps a list of which agents have one. Checking each email by hand is tedious, and matching on names pairs the wrong people.
Without PopdockAI
- Export the agents from a Zendesk group
- Search Jira for each email one by one
- Match on names when the email search fails
- Assign escalations to the wrong person
With PopdockAI
- Each agent's email is looked up in Jira
- Matching is on email only, never on name
- Agents are sorted into matched, inactive, missing and to check
- Hidden emails are explained and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Match the Zendesk agents in group {group-name} (all agents if empty) to Jira users by email, and report who has no usable Jira account.
**Step 1: List the agents (Zendesk)**
If {group-name} is not empty, call `zendesk-get-group-member` with group-name {group-name} and take user-name and user-email. If it is empty, call `zendesk-get-user` with role agent, then again with role admin, and take name and email. Skip users with no email. If no agents come back, stop and say so.
**Step 2: Look each up in Jira**
For each email, call `jira-get-user` with email. Keep name, active and user-account-id.
**Step 3: Report**
* **Matched:** Zendesk name, email, Jira name, user-account-id.
* **Inactive in Jira:** matched, but active is false.
* **No Jira account:** no match on email.
* **Name mismatch:** matched on email but the names differ enough to check by eye.
End with the counts for each group.
**Rules & Guidelines:**
* `zendesk-get-group-member` and `zendesk-get-user` are on the zendesk server. `jira-get-user` is on the jira server.
* Read-only. Do not call `zendesk-update-user`, `zendesk-add-group-member` or `jira-add-issue-watcher`.
* Match on email only, compared case-insensitively. Never match on name alone.
**Validation:**
* Jira hides email for some accounts depending on privacy settings. If `jira-get-user` returns nothing for most agents, say this is the likely cause rather than reporting everyone as missing.Who it's for
One answer, three teams that use it
IT administrators
Find agents who still need a Jira account
Get a list of agents with no Jira account or an inactive one, ready for provisioning.
Which Zendesk agents do not have an active Jira account?
Support operations
Check a group before turning on escalations
Confirm every agent in a group can be found in Jira before escalations start flowing.
Match the agents in our Zendesk Billing group to Jira users by email.
Integration engineers
Spot mismatched identities
See agents whose email matches but whose name differs enough to check, before mapping users between the two systems.
List Zendesk agents whose Jira name does not match their Zendesk name.
How it works
What PopdockAI does when you ask
You name a Zendesk group or ask for all agents, and your AI assistant checks each email in Jira. It reports counts per group and changes nothing in either system.
01
Ask
You name a Zendesk group, or check all agents and admins.
02
Look up
It checks each agent's email in Jira, matching on email only.
03
Report
You get matched, inactive, no account and name mismatch groups with counts.
04
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
zendesk-get-group-member
zendesk-get-user
jira-get-user
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Know who can take Jira escalations and who needs an account
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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