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Lift credit holds on evidence, with the decision recorded
For credit controllers who want a Dynamics GP hold released with recent payments checked and a dated note, by asking their AI assistant.
On this page
Connector
Connect Microsoft Dynamics GP, pick your AI tool and paste the prompt.
The problem
Holds lifted on a promise, with no record of why
Taking a customer off credit hold in Dynamics GP needs a look at what they have paid and what is still overdue, plus a note saying why. Lift it on a promise alone and the account slides back into arrears with no record of the decision.
Without PopdockAI
- Check the customer is really on hold
- Run an aging and look up recent payments
- Compare the balance with the credit limit
- Clear the hold with no note of why
With PopdockAI
- The hold is confirmed first
- Overdue by age, payments in 60 days and the limit are shown
- Large amounts still over 60 days are called out plainly
- Only the hold flag is cleared, with a dated note, and read back
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Take customer `{customer-name}` off credit hold and record the reason `{reason}` (default drafted from the evidence), after showing the current position and getting the user's confirmation.
Pass `{company}` as `company` on every call (if it is empty, omit `company` and the default company is used). Pass a generous `max-records` (1000). If a result comes back with exactly that many rows, say the result may be truncated.
**Step 1: Customer**
Call `dynamics-gp-get-rm-customer` with `customer-name.contains` (or `customer-id`); if several match, list them and stop. If `hold` is not set, stop and say the customer is not on hold.
**Step 2: Position**
* `dynamics-gp-get-rm-trx` by `customer-id`: overdue `current-transaction-amount` by aging bucket on non-voided debit documents.
* `dynamics-gp-get-rm-trx-apply` by `customer-id` with `document-date.from` 60 days ago: payments received recently.
* `customer-balance` against `credit-limit-amount`.
**Step 3: Confirm**
Show the position and the note text (`{reason}`, or a one-sentence reason drafted from recent payments, prefixed with today's date). If a large amount is still over 60 days overdue, say so plainly. Show the user exactly what will be written, field by field, and ask for explicit confirmation. Do nothing further without a clear yes.
**Step 4: Write**
1. Call `dynamics-gp-rm-customer-update` once with `customer-id` and `hold` set to false. Pass no other fields.
2. Only if that succeeded, call `dynamics-gp-rm-customer-note` once with `customer-id`, the confirmed `note`, `append-to-existing-note` true and `add-date-and-time` true.
If the note fails, tell the user the hold is lifted but the reason was not recorded. Do not retry a failed write automatically. Report the error exactly as returned.
**Step 5: Verify**
Call `dynamics-gp-get-rm-customer` again and report the stored `hold` value.
**Rules & Guidelines:**
* The only write tools this prompt may call are `dynamics-gp-rm-customer-update` and `dynamics-gp-rm-customer-note`, once each, after Step 3.
* Do not change the credit limit or any other field.
**Validation:**
* If Step 1 finds no customer, stop and suggest a shorter part of the name.Who it's for
One answer, three teams that use it
Credit controllers
Release holds with the facts in front of you
Recent payments and what is still overdue are on screen, so the decision is quick and defensible.
Fabrikam paid 20,000 yesterday. Can we take them off credit hold in Dynamics GP?
Sales managers
Get a customer's orders moving again
Once the evidence supports it, the hold is cleared and the reason recorded for anyone who asks later.
Release the Dynamics GP credit hold on Northwind Traders so their order can ship, they paid today.
Finance managers
Keep a record of every release
A dated note records why each hold was lifted, so the next person sees the history.
Take Contoso off hold in Dynamics GP with a note that the CFO approved a payment plan.
How it works
What PopdockAI does when you ask
You name the customer, and your AI assistant shows the Dynamics GP evidence before the hold is lifted. The change and note are written only after you approve.
01
Ask
You name the customer, and optionally a reason.
02
Check
It confirms the hold and shows overdue by age, payments in 60 days and the limit.
03
Confirm
You see the position and note text and approve.
04
Update
It clears only the hold flag, adds a dated note and reads it back.
What PopdockAI provides
The tools behind the answer
Ready made tools for Microsoft Dynamics GP and one secure connection to your AI tool. No code, no exports.
microsoft-dynamics-gp-get-rm-customer
microsoft-dynamics-gp-get-rm-trx
microsoft-dynamics-gp-get-rm-trx-apply
microsoft-dynamics-gp-rm-customer-update
microsoft-dynamics-gp-rm-customer-note
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Holds lifted on evidence and recorded
Related use cases
More ways to put this data to work
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