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See which bad Zendesk ratings have no follow-up task
For support teams who want Zendesk satisfaction ratings checked against TickTick follow-ups, just by asking their AI assistant.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
Bad ratings with no sign anyone followed up
Bad satisfaction ratings are reviewed in Zendesk, but there is no easy way to see whether anyone followed up. When the follow up lives in TickTick, someone has to search for each ticket by hand.
Without PopdockAI
- Filter bad ratings in Zendesk
- Search TickTick for each ticket number
- Check open and completed tasks separately
- Leave an unhappy customer without a reply
With PopdockAI
- Matching ratings are read for the period you choose
- Open and completed TickTick tasks are searched by ticket ID
- Ratings with no follow up are listed first
- Matching is on title text only and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Zendesk satisfaction ratings scored `{score}` (default bad) in the last `{lookback-days}` days (default 30), show whether a TickTick follow-up task exists.
**Step 1: Read ratings (zendesk server)**
Call `zendesk-get-satisfaction-rating` with score set to `{score}` (bad if empty) and created.from set to the date `{lookback-days}` days ago. Keep ticket-id, ticket-subject, assignee-name, comment and created-date.
**Step 2: Check TickTick**
For each rating, call `ticktick-get-tasks` with title.contains set to the ticket-id, and `ticktick-get-completed-tasks` the same way.
**Step 3: Report**
Table of ticket-id, subject, assignee-name, customer comment, and follow-up state (open task, completed task, or none). Put ratings with no follow-up first.
**Rules & Guidelines:**
* Servers: ticktick-* tools are on the TickTick MCP server and zendesk-* tools are on the zendesk MCP server. The shared key is the Zendesk ticket id, which TickTick holds only as text in a task title (for example `[ZD #1234]`), so match with title.contains and never assume an exact link.
* Read-only. Do not call `ticktick-add-task`, `zendesk-add-ticket-comment` or any other write tool on either server.
**Validation:**
* If no ratings match, say so and stop.
* Quote the customer comment as written; do not summarize it away.Who it's for
One answer, three teams that use it
Support managers
Make sure every bad rating gets a follow up
See which bad ratings have no TickTick task, so no unhappy customer is left without a reply.
Which bad Zendesk ratings this month have no TickTick follow up task?
Customer experience leads
Read the comments behind bad scores
Get each customer comment quoted as written, next to the follow up state, for your weekly review.
Show bad Zendesk satisfaction ratings from the last 14 days with their comments and follow up status in TickTick.
Support team leads
Check your team closes the loop
See which follow ups are open, completed or missing per assignee, so you know where to nudge.
List Zendesk ratings from the last 60 days and whether a TickTick task for each is open or done.
How it works
What PopdockAI does when you ask
You give a score and a period, or use the defaults, and your AI assistant pairs each rating with any TickTick task. It quotes the customer as written and changes nothing.
01
Ask
You give the score and how far back to look, or use the defaults.
02
Read
It collects the Zendesk satisfaction ratings that match.
03
Check
It searches TickTick open and completed tasks for each ticket ID in the title.
04
Report
You get a table with the quoted comment and follow-up state, with no follow-up first.
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
zendesk-get-satisfaction-rating
ticktick-get-tasks
ticktick-get-completed-tasks
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Unhappy customers with no follow up, listed first
Related use cases
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