Pick up any long Zendesk ticket in minutes

**Objective:** Produce a clear history and current-state summary of Zendesk ticket `{ticket-id}`, ending with a recommended next step.

**Step 1: Load the ticket**

Call `zendesk-get-ticket` with ticket-id `{ticket-id}`. If nothing comes back, call `zendesk-get-suspended-ticket` with the same ticket-id; if it is there, report that it is suspended with its cause and stop. If neither returns anything, say the ticket was not found and stop.

**Step 2: Gather the conversation**

* Call `zendesk-get-ticket-comment` with ticket-id `{ticket-id}` and max-records 200. Sort by created-time.
* Call `zendesk-get-ticket-audit` with ticket-id `{ticket-id}` to see status, priority and assignee changes over time.
* Call `zendesk-get-ticket-collaborator` with ticket-id `{ticket-id}` to see who is copied in.
* If any comment has has-attachments true, call `zendesk-get-ticket-comment-attachment` with ticket-id `{ticket-id}` and list the file-name and content-type of each.

**Step 3: Name the authors**

Collect the distinct author-id values from the comments and audits and call `zendesk-get-user` with user-id for each (at most 10). Use name and role to label each comment as from the customer (end-user) or an agent. If a lookup fails, show the raw author-id.

**Step 4: Report**

1. Header: subject, status, priority, type, requester-name, organization-name, assignee-name, group-name, created-date, due-date.
2. The problem, in two or three sentences, from the first comment.
3. A dated timeline of the key moments: replies, internal notes (mark them as internal, where public is false), status and assignee changes.
4. Where it stands now: who is waiting on whom, and for how long since the last comment.
5. Recommended next step, and a draft reply if the customer is waiting on the team.

**Rules & Guidelines:**

* This prompt is read-only. Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private` or any other add, update or make tool. A draft reply is text in the report, not a comment.
* Never quote an internal note in the draft reply.
* Summarize long comments; do not paste them in full.

**Validation:**

* If `{ticket-id}` is not a number, say so and stop.
* If there are no comments, report the header and audits only and say the conversation is empty.