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See how app defects are hitting a key Zendesk customer
For support and account teams preparing for a customer check-in who want their tickets traced to Bugsnag errors, by asking their AI assistant.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
Nobody knows which of a customer's tickets are app defects
Before a check in with a key customer, you want to know how many recent tickets came from application defects and which are already fixed. Reading every ticket and matching it to Bugsnag by hand is too slow to do routinely.
Without PopdockAI
- List the customer's recent tickets
- Read each one to see if it is technical
- Search Bugsnag for a matching error
- Miss open tickets on errors already fixed
With PopdockAI
- Non technical tickets are set aside
- Each technical ticket is matched by wording and timing
- Matches are rated high, medium or low
- Open tickets on fixed errors are called out
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Zendesk organization `{organization-name}`, find which of its tickets from the last `{lookback-days}` days (default 30) trace to Bugsnag errors, and summarize the customer's exposure to application defects.
**Step 1: Confirm the organization**
Call `zendesk-get-organization` with `name` set to `{organization-name}`. If nothing comes back, call it again with `domain-names.contains` using the most likely domain, and if more than one organization matches, list them and stop. If none match, report that and stop.
**Step 2: List its tickets**
Call `zendesk-get-ticket` with `organization-name` set to the organization's exact name and `created.from` set to `{lookback-days}` days ago. Set aside tickets whose subject is clearly non-technical (billing, access requests, how-to questions); keep the ones that describe something failing.
**Step 3: Match each technical ticket to Bugsnag**
For each kept ticket, read it with `zendesk-get-ticket-comment`, pull the error text or failing feature, and call `bugsnag-get-error` with `message.contains` set to a short fragment and `last-seen.from` set to 7 days before the ticket's created-date. Rate the best match High, Medium or Low as you would for a single ticket.
**Step 4: Report**
* The organization: name, organization-id, ticket count in the window, and how many were technical.
* A table: ticket-id, subject, status, created-date, matched error-id, error status in Bugsnag, match rating.
* A second table grouping by error: error-id, error-class, Bugsnag status, how many of this customer's tickets it caused.
* Call out any error that is fixed or ignored in Bugsnag while this customer's ticket about it is still open. Those are the tickets an agent can close the loop on.
**Rules & Guidelines:**
* `zendesk-get-organization`, `zendesk-get-ticket` and `zendesk-get-ticket-comment` are on the zendesk server. `bugsnag-get-error` is on the bugsnag server.
* This prompt is read-only. Do NOT call `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-update-organization`, `bugsnag-open-error`, `bugsnag-update-error-severity` or any other write tool on either server.
* Bugsnag does not record which customer saw an error. The link is through the ticket's wording and timing only; do not claim the customer caused the error's full event count.
**Validation:**
* If the organization has more than 40 technical tickets in the window, process the 40 most recent and say how many were skipped.
* If no ticket matches any error, report that the customer's issues do not trace to Bugsnag errors in this window.
* Pass dates as YYYY-MM-DD.Who it's for
One answer, three teams that use it
Customer success managers
Prepare for a check in with the facts
Know how many of a key customer's tickets trace to app defects and which are fixed before you meet them.
How many of Contoso's Zendesk tickets this quarter trace to Bugsnag errors?
Support agents
Close tickets on errors already fixed
See open tickets whose Bugsnag error is already fixed or ignored, so you can close the loop with the customer.
Which open Fabrikam tickets in Zendesk are tied to Bugsnag errors that are already fixed?
Engineering managers
See which errors hurt a key customer
A grouping by error shows which defects are behind a customer's tickets, to help decide what to fix next.
Group Northwind Traders' technical Zendesk tickets from the last 60 days by Bugsnag error.
How it works
What PopdockAI does when you ask
You name the organization and a period, and your AI assistant matches its technical tickets to Bugsnag errors. It only reads and states the limits of the match.
01
Ask
You name the Zendesk organization and a lookback period.
02
Filter
It lists the organization's tickets and sets aside non-technical ones.
03
Match
It matches each technical ticket to a Bugsnag error by wording and timing.
04
Report
You get tickets, errors grouped, and open tickets on fixed errors.
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
zendesk-get-organization
zendesk-get-ticket
zendesk-get-ticket-comment
bugsnag-get-error
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Know how defects affect a customer and what can close now
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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