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Spot paying customers who are unsubscribed in Mailchimp
For support teams who ask their AI assistant for one profile of a customer's 2Checkout subscriptions and Mailchimp audience status and engagement.
On this page
Connector
Connect 2Checkout, pick your AI tool and paste the prompt.
The problem
Paying customers who no longer get your email
Support opens 2Checkout to see what a customer pays for and Mailchimp to see whether they still receive email. Checking both by hand is slow, and a paying customer who is unsubscribed goes unnoticed.
Without PopdockAI
- Find the customer and plan in 2Checkout
- Search each Mailchimp audience for the email
- Count opens, clicks and bounces from campaign reports
- Miss the active subscriber who unsubscribed
With PopdockAI
- Subscriptions read from 2Checkout by email
- Every Mailchimp audience listed with status, tags and open rate
- Opens, clicks and bounces counted over your lookback
- Mismatches flagged, nothing written
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Build one profile of the customer with email `{email}`, combining billing facts from 2Checkout with marketing status from Mailchimp. Look back `{lookback-days}` days for campaign activity (default 90).
**Step 1: Find the customer in 2Checkout**
Call `2checkout-get-customer` with `email` set to `{email}`. If more than one customer matches, list them (customer-reference, first-name, last-name, company) and stop. Then call `2checkout-get-subscription` with `customer-reference` from that result and note each subscription's product-name, status and expiration-date.
**Step 2: Find the same person in Mailchimp**
Call `mailchimp-get-list-member` with `email` set to the 2Checkout `email`. Record list-name, status, tags, vip and average-open-rate for every audience that returns a row. If nothing returns, report the customer as present in 2Checkout and absent from Mailchimp, and skip Step 3.
**Step 3: Recent engagement**
Call `mailchimp-get-campaign-email-activity` with `email-address` set to the same email and `activity-date.from` set to today minus `{lookback-days}` days. Count actions by type (open, click, bounce) and list the most recent 5.
**Step 4: Report**
One table for subscriptions, one line per Mailchimp audience, and a one-line engagement summary. Flag any customer with an Active subscription whose Mailchimp status is not subscribed.
**Rules & Guidelines:**
* `2checkout-*` tools belong to the 2checkout server and `mailchimp-*` tools to the mailchimp server; both servers must be connected.
* This prompt is read-only. Never call any 2checkout write tool (for example `2checkout-customer-add`, `2checkout-customer-update`, `2checkout-subscription-disable`) or any mailchimp write tool (`mailchimp-add-list-member`, `mailchimp-update-list-member`, `mailchimp-add-segment-member`).
* Match emails case-insensitively after trimming spaces; never alter the stored value in the report.
**Validation:**
* If `{email}` is empty, stop and ask for it.
* If the 2Checkout customer has no subscription, say so and still report Mailchimp status.
* If the two systems show different first or last names, show both and do not pick one.Who it's for
One answer, three teams that use it
Support agents
Know if a customer still gets your emails
When someone says they never got a notice, see their Mailchimp status and recent bounces next to their plan.
Is sam@contoso.com subscribed in Mailchimp, and what 2Checkout plan is he on?
Email marketers
Check engagement for a paying customer
See opens, clicks and bounces for one subscriber over a period, with their audiences, tags and VIP flag.
Show Mailchimp engagement for the last 30 days for priya@fabrikam.com and her 2Checkout subscriptions.
Customer success managers
Spot quiet customers before renewal
A paying customer with no opens in months is a renewal risk. See it for one account before you reach out.
Has lena@northwindtraders.com opened any of our Mailchimp campaigns in the last 90 days, and when does her 2Checkout plan expire?
How it works
What PopdockAI does when you ask
You give an email and how far back to look, and your AI assistant reads 2Checkout and Mailchimp. It stops if several customers match and flags an active subscription that is not subscribed.
01
Ask
You give the customer email and, if you like, how many days of campaign activity to include.
02
Billing
It finds the customer and subscriptions in 2Checkout and stops if several customers match.
03
Audience
It looks up the email in Mailchimp and counts opens, clicks and bounces.
04
Report
You get subscriptions, audiences and an engagement summary, with mismatches flagged.
What PopdockAI provides
The tools behind the answer
Ready made tools for 2Checkout and one secure connection to your AI tool. No code, no exports.
2checkout-get-customer
2checkout-get-subscription
mailchimp-get-list-member
mailchimp-get-campaign-email-activity
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Billing and email reach for one customer, side by side
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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