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Assess ServiceNow change risk
Report

Check the real risk of a ServiceNow change before CAB

For change managers and CAB members who want the recorded risk on a ServiceNow change tested against evidence, by asking their AI assistant.

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Assess ServiceNow change risk
Is the risk on CHG0031245 in ServiceNow right? It goes to CAB tomorrow.
Recorded risk is Low, but the evidence points to Moderate. - Blast radius: 3 production CIs and the Contoso Payments service - Health: 2 open alerts on app-prod-04 - Clash: CHG0031190 overlaps the same window on db-prod-02 - Readiness: no testing task, 1 approval still pending I recommend adding a test task and moving the window. Want the full evidence table?
ServiceNow
Sample figures. Your results come from your own account.
servicenow-get-change-request
servicenow-get-ci-affected
servicenow-get-impacted-ci
servicenow-get-configuration-item
servicenow-get-alert
servicenow-get-change-task
servicenow-get-approval

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

ServiceNow

ServiceNow
Run it on your own ServiceNow data.

Connect ServiceNow, pick your AI tool and paste the prompt.

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The problem

Change risk ratings that are a guess made on day one

The risk on a ServiceNow change is often a guess made when it was raised. Checking it properly means looking at affected CIs, open alerts, other changes on the same CIs, testing and approvals, which few people do before CAB.

Without PopdockAI

  • Open the change and each affected CI
  • Check for open alerts on every CI
  • Search for clashing or recently failed changes
  • Go to CAB with the original guess

With PopdockAI

  • Affected CIs, impacted services and open alerts are read for you
  • Overlapping and recently failed changes on the same CIs are found
  • Testing tasks and pending approvals are checked
  • Read only, with recorded against assessed risk

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Independently assess the risk of change `{change-number}` and say whether the recorded risk is right.

**Step 1: Read the change**

Call `servicenow-get-change-request` with number `{change-number}`. Note type, risk, state, planned window, configuration-item and assignment-group.

**Step 2: Blast radius**

* Call `servicenow-get-ci-affected` with task `{change-number}` for the affected CIs.
* Call `servicenow-get-impacted-ci` with task `{change-number}` for the impacted services.
* For each affected CI call `servicenow-get-configuration-item` with name set to it and note environment and operational-status.

**Step 3: Current health of those CIs**

For each affected CI call `servicenow-get-alert` with configuration-item set to its name and state Open. Changing something that is already alarming raises the risk.

**Step 4: Collisions and history**

For each affected CI call `servicenow-get-ci-affected` with configuration-item set to its name. For each other CHG task number found, read it with `servicenow-get-change-request`:

* overlapping planned windows are a collision
* a change on the same CI in the last 30 days that is still open, or closed unsuccessfully, is a warning

**Step 5: Readiness**

Call `servicenow-get-change-task` with change-request `{change-number}` and `servicenow-get-approval` with approval-for `{change-number}`. A change with no Testing task, or with pending approvals close to its start, carries extra risk.

**Step 6: Report**

* Recorded risk vs assessed risk (High, Moderate or Low), with a one-line verdict.
* Evidence table: factor, finding, effect on risk.
* Recommendations: at most three, for example add a test task, move the window, or re-rate the risk.

**Rules & Guidelines:**

* Read-only. Do not call `servicenow-update-change-request`, `servicenow-update-approval`, `servicenow-add-change-task` or any other add- or update- tool.
* Production CIs and impacted business services weigh more than development ones. Say which evidence drove the rating.

**Validation:**

* If `{change-number}` is not found, stop. If it has no affected CIs, rate only on what is known and say the CI list is missing.

Who it's for

One answer, three teams that use it

Change managers

Challenge risk ratings with evidence

See recorded against assessed risk, with the CIs, alerts and clashing changes behind it.

Assess the real risk of CHG0045120 in ServiceNow before Thursday's CAB.

CAB members

Review changes without digging

Get an evidence table and up to three recommendations for each change on the agenda.

Is CHG0045188 safe to approve? Check its CIs, open alerts and testing tasks.

Change implementers

Spot clashes before your window

Find other changes on the same CIs with overlapping windows before you start work.

Are there other changes on the same CIs as CHG0045201 with overlapping windows?

How it works

What PopdockAI does when you ask

You give the change number, and your AI assistant gathers the evidence behind its real risk. It only reads, so the change itself is not touched.

01

Ask

You give the change number.

Your AI tool

02

Read

It reads the change, its affected CIs and services, and any open alerts on them.

servicenow-get-change-request
servicenow-get-ci-affected
servicenow-get-impacted-ci
servicenow-get-configuration-item
servicenow-get-alert

03

Check

It looks for clashing or recent failed changes, a testing task and pending approvals.

servicenow-get-change-request
servicenow-get-change-task
servicenow-get-approval

04

Report

You get recorded against assessed risk, an evidence table and up to three recommendations.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for ServiceNow and one secure connection to your AI tool. No code, no exports.

get-data

servicenow-get-change-request

Returns change request records (type, state, risk, approval and planned window) from ServiceNow. Filter by number, type, state, risk, assignment group, assignee, short description text and planned start date range.
get-data

servicenow-get-ci-affected

Returns the configuration items affected by each task from ServiceNow. Filter by task, configuration item and whether the link is applied.
get-data

servicenow-get-impacted-ci

Returns the services impacted by each task from ServiceNow. Filter by task or configuration item.
get-data

servicenow-get-configuration-item

Returns configuration items (name, class, IP address, operational status and support group) from ServiceNow. Filter by name, class, environment, IP address, operational status, install status and location.
get-data

servicenow-get-alert

Returns event management alerts (severity, state, source, node and the linked task) from ServiceNow. Filter by number, state, severity, source, node, configuration item, whether it is acknowledged, and created date range.
get-data

servicenow-get-change-task

Returns change task records, with the change request each belongs to, from ServiceNow. Filter by number, change request, type, state, assignment group, assignee, short description text and planned start date range.
get-data

servicenow-get-approval

Returns approval records (what is being approved, the approver and the approval state) from ServiceNow. Filter by approver, state, source table, the record being approved, and created date range.
Read only.Nothing in ServiceNow Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Evidence based risk before every CAB

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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