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See a customer's BigCommerce orders and Drip status together
For marketing teams who want one customer's purchases and Drip standing in one answer, just by asking their AI assistant.
On this page
Connector
Connect BigCommerce, pick your AI tool and paste the prompt.
The problem
Buyers drop out of Drip campaigns and nobody notices
Seeing what one customer bought and how Drip treats them means opening BigCommerce for orders and Drip for the subscriber, then matching by email. A buyer who is unsubscribed or sits in no campaign is easy to miss.
Without PopdockAI
- Look up the customer and orders in BigCommerce
- Search Drip for the same email
- Read tags, status and campaigns by hand
- Miss that a regular buyer is unsubscribed
With PopdockAI
- Orders and spend are totalled from BigCommerce
- Drip status, tags, lead score and campaigns are shown beside them
- Non-active status and spend with no campaigns are flagged
- Absence from Drip is reported, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Build a combined purchase and email-marketing profile for the customer with email `{email}`, looking at orders from the last `{lookback-days}` days (default 365).
**Step 1: Find the customer in BigCommerce**
Call `bigcommerce-get-customer` (bigcommerce server) with `email` set to `{email}`. If nothing matches, report that the customer is not in BigCommerce and stop. Keep `id`, name, `company` and `customer-group-id`.
**Step 2: Get their orders**
Call `bigcommerce-get-order` (bigcommerce server) with `customer-id` set to the customer id and `date-created.from` set to the start of the lookback window. Total the order count and `total-including-tax`, and note the latest `date-created`.
**Step 3: Find them in Drip**
Call `drip-get-subscriber` (drip server) with `email` set to `{email}`. If nothing comes back, report the customer as present in BigCommerce and absent from Drip, and skip to Step 5. Keep `status`, `tags`, `lead-score`, `lifetime-value` and `created-date`.
**Step 4: Get their campaigns**
Call `drip-get-campaign-subscriber` (drip server) with `email` set to `{email}`. List each `campaign-name` with its `campaign-status`.
**Step 5: Report**
Show three short blocks: BigCommerce (customer id, group, order count, total spend, last order date), Drip (status, lead score, lifetime value, tags, campaigns) and Observations. In Observations flag: a Drip status other than active while orders exist, spend with no campaigns, and a Drip `lifetime-value` that differs widely from BigCommerce spend.
**Rules & Guidelines:**
* `bigcommerce-get-customer`, `bigcommerce-get-order`, `bigcommerce-get-subscriber` are on the bigcommerce server. `drip-get-subscriber`, `drip-get-campaign-subscriber` are on the drip server.
* This prompt only reads. Never call any `bigcommerce-customer-add`, `bigcommerce-customer-update`, `bigcommerce-subscriber-add` or other bigcommerce add, update or delete tool, and never call `drip-add-subscriber`, `drip-update-subscriber`, `drip-add-subscriber-tag`, `drip-remove-subscriber-tag`, `drip-unsubscribe-subscriber` or any other Drip write tool.
* Match people across the two systems on email address, compared case-insensitively after trimming spaces. Drip `person-id` and BigCommerce `id` are unrelated and must not be compared.
* If the user supplied a Drip account, pass it as `company` on every Drip call; otherwise omit `company`.
**Validation:**
* If the email matches several BigCommerce customers, list them and stop.
* If there are no orders in the window, say so and still report the Drip side.
Who it's for
One answer, three teams that use it
Lifecycle marketers
Check a buyer's campaign coverage
See whether a good customer is in any Drip campaign, and whether their status means they will get it.
Is jo@contoso.com in any Drip campaigns, and how much have they spent in BigCommerce this year?
Email marketers
Explain why a customer is not getting emails
Drip status and tags sit next to recent orders, so a quiet inbox has a clear reason.
Why is lee@fabrikam.com not getting our Drip emails? Show their status and their BigCommerce orders.
Customer success managers
Compare lifetime value across systems
Wide gaps between store spend and Drip lifetime value are flagged, so segments use the right number.
Compare BigCommerce spend and Drip lifetime value for dana@northwindtraders.com over the last 180 days.
How it works
What PopdockAI does when you ask
You give a customer email and your AI assistant reads their orders in BigCommerce and their subscriber record in Drip. Both systems are only read.
01
Ask
You give the customer email and an optional lookback in days.
02
Match
It finds the customer in BigCommerce and totals their orders and spend.
03
Look up
It finds the same email in Drip and lists status, tags and campaigns.
04
Report
You get both sides plus observations, such as unsubscribed but still ordering.
What PopdockAI provides
The tools behind the answer
Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.
bigcommerce-get-customer
bigcommerce-get-order
drip-get-subscriber
drip-get-campaign-subscriber
bigcommerce-get-subscriber
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Spot unsubscribed buyers before the next campaign
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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