Connectors

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BigCommerce

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BigCommerce and Drip customer purchase profile
Report
Cross-Connector

See a customer's BigCommerce orders and Drip status together

For marketing teams who want one customer's purchases and Drip standing in one answer, just by asking their AI assistant.

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BigCommerce and Drip customer purchase profile
Show me what dana@northwindtraders.com has bought in the last year and where she stands in Drip.
Dana Whitfield has 6 orders totalling 1,840.00 in the last 365 days, latest on 2026-09-28. - BigCommerce: customer 1187, group Wholesale - Drip: status unsubscribed, lead score 42, lifetime value 1,215.00 - Tags: wholesale, spring-promo - Campaigns: none active Observation: she is unsubscribed in Drip but still ordering. Want the order list?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-customer
bigcommerce-get-order
drip-get-subscriber
drip-get-campaign-subscriber
bigcommerce-get-subscriber

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Buyers drop out of Drip campaigns and nobody notices

Seeing what one customer bought and how Drip treats them means opening BigCommerce for orders and Drip for the subscriber, then matching by email. A buyer who is unsubscribed or sits in no campaign is easy to miss.

Without PopdockAI

  • Look up the customer and orders in BigCommerce
  • Search Drip for the same email
  • Read tags, status and campaigns by hand
  • Miss that a regular buyer is unsubscribed

With PopdockAI

  • Orders and spend are totalled from BigCommerce
  • Drip status, tags, lead score and campaigns are shown beside them
  • Non-active status and spend with no campaigns are flagged
  • Absence from Drip is reported, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Build a combined purchase and email-marketing profile for the customer with email `{email}`, looking at orders from the last `{lookback-days}` days (default 365).

**Step 1: Find the customer in BigCommerce**

Call `bigcommerce-get-customer` (bigcommerce server) with `email` set to `{email}`. If nothing matches, report that the customer is not in BigCommerce and stop. Keep `id`, name, `company` and `customer-group-id`.

**Step 2: Get their orders**

Call `bigcommerce-get-order` (bigcommerce server) with `customer-id` set to the customer id and `date-created.from` set to the start of the lookback window. Total the order count and `total-including-tax`, and note the latest `date-created`.

**Step 3: Find them in Drip**

Call `drip-get-subscriber` (drip server) with `email` set to `{email}`. If nothing comes back, report the customer as present in BigCommerce and absent from Drip, and skip to Step 5. Keep `status`, `tags`, `lead-score`, `lifetime-value` and `created-date`.

**Step 4: Get their campaigns**

Call `drip-get-campaign-subscriber` (drip server) with `email` set to `{email}`. List each `campaign-name` with its `campaign-status`.

**Step 5: Report**

Show three short blocks: BigCommerce (customer id, group, order count, total spend, last order date), Drip (status, lead score, lifetime value, tags, campaigns) and Observations. In Observations flag: a Drip status other than active while orders exist, spend with no campaigns, and a Drip `lifetime-value` that differs widely from BigCommerce spend.

**Rules & Guidelines:**

* `bigcommerce-get-customer`, `bigcommerce-get-order`, `bigcommerce-get-subscriber` are on the bigcommerce server. `drip-get-subscriber`, `drip-get-campaign-subscriber` are on the drip server.
* This prompt only reads. Never call any `bigcommerce-customer-add`, `bigcommerce-customer-update`, `bigcommerce-subscriber-add` or other bigcommerce add, update or delete tool, and never call `drip-add-subscriber`, `drip-update-subscriber`, `drip-add-subscriber-tag`, `drip-remove-subscriber-tag`, `drip-unsubscribe-subscriber` or any other Drip write tool.
* Match people across the two systems on email address, compared case-insensitively after trimming spaces. Drip `person-id` and BigCommerce `id` are unrelated and must not be compared.
* If the user supplied a Drip account, pass it as `company` on every Drip call; otherwise omit `company`.

**Validation:**

* If the email matches several BigCommerce customers, list them and stop.
* If there are no orders in the window, say so and still report the Drip side.

Who it's for

One answer, three teams that use it

Lifecycle marketers

Check a buyer's campaign coverage

See whether a good customer is in any Drip campaign, and whether their status means they will get it.

Is jo@contoso.com in any Drip campaigns, and how much have they spent in BigCommerce this year?

Email marketers

Explain why a customer is not getting emails

Drip status and tags sit next to recent orders, so a quiet inbox has a clear reason.

Why is lee@fabrikam.com not getting our Drip emails? Show their status and their BigCommerce orders.

Customer success managers

Compare lifetime value across systems

Wide gaps between store spend and Drip lifetime value are flagged, so segments use the right number.

Compare BigCommerce spend and Drip lifetime value for dana@northwindtraders.com over the last 180 days.

How it works

What PopdockAI does when you ask

You give a customer email and your AI assistant reads their orders in BigCommerce and their subscriber record in Drip. Both systems are only read.

01

Ask

You give the customer email and an optional lookback in days.

Your AI tool

02

Match

It finds the customer in BigCommerce and totals their orders and spend.

bigcommerce-get-customer
bigcommerce-get-order

03

Look up

It finds the same email in Drip and lists status, tags and campaigns.

drip-get-subscriber
drip-get-campaign-subscriber

04

Report

You get both sides plus observations, such as unsubscribed but still ordering.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-customer

Returns customers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

drip-get-subscriber

Returns Drip people (subscribers) with name, email, location, tags, status, GDPR consent, lead score and lifetime value. Filter by exact email, email domain, tag, status, country, minimum lead score, minimum lifetime value or date added.
get-data

drip-get-campaign-subscriber

Returns the people subscribed to each Drip email series campaign, with the campaign's status and the person's tags and lead score. Filter by campaign id or name, a person's email, subscriber status or minimum lead score.
get-data

bigcommerce-get-subscriber

Returns subscribers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Spot unsubscribed buyers before the next campaign

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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