Connectors

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BigCommerce

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BigCommerce customer order history
Report

See a BigCommerce customer's order history in one summary

For support teams who want a buyer's orders and line items without clicking through screens, just by asking their AI assistant.

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BigCommerce customer order history
Show me the order history for dana@northwindtraders.com, with items for the last 3 orders.
Dana Whitfield, Northwind Traders, has 6 orders totalling 1,840.00 with 120.00 refunded. - ORD-10482: Shipped, paid, 312.40, 3 items - ORD-10455: Completed, paid, 540.00, 5 items - ORD-10401: Completed, refunded in part, 280.00, 2 items - Items include NW-1042 Canvas tote, quantity 12 Want the older 3 orders as well?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-customer
bigcommerce-get-order
bigcommerce-get-order-product

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

One buyer question means clicking through three screens

Answering a question about a buyer means moving between the customer, order and line item screens in BigCommerce. Guest orders carry no customer id, so they are missed, and similar emails can lead to the wrong buyer.

Without PopdockAI

  • Search BigCommerce customers and hope the email is exact
  • Open each order to see its items
  • Search guest orders separately by billing email
  • Add up lifetime spend and refunds by hand

With PopdockAI

  • The customer is found, and it stops if several match
  • Guest orders are included through the billing email
  • Line items are read for the latest orders
  • Only the personal details the question needs are shown

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Show the order history of the customer with email `{customer-email}`, with line items for the most recent `{order-count}` orders (default 5).

**Step 1: Find the customer**

Call `bigcommerce-get-customer` with `email` set to the address. If nothing matches, retry with `email.contains`. If more than one customer matches, list them (id, name, email, company) and stop.

**Step 2: Get the orders**

Call `bigcommerce-get-order` with `customer-id` set to the customer's `id`. If the customer has none, also try `billing-email` with the same address, since guest orders carry no customer id.

**Step 3: Get the items**

For the most recent orders, call `bigcommerce-get-order-product` with `order-id` set to each order id.

**Step 4: Report**

Customer details (name, company, group id, date created), a one-line lifetime summary (order count, total spent, refunds), then each order with status, payment status, total and its items (name, sku, quantity, total).

**Rules & Guidelines:**

* This is a read-only job. Never call any `bigcommerce-*-add`, `bigcommerce-*-update` or `bigcommerce-*-delete` tool. Do not suggest that you changed anything.
* Share only what is needed for the question; do not repeat phone numbers or full addresses unless asked.

**Validation:**

* If a read returns no records, say so plainly and stop; do not invent figures.
* If a result hits the maximum records limit, say the figures may be incomplete and name the filter that would narrow it.

Who it's for

One answer, three teams that use it

Support agents

Answer order questions in one step

Each order with status, payment status and items is ready, so you reply without clicking through screens.

What has jo@contoso.com ordered from us? Show items for the last 2 orders.

Account managers

Know a buyer's lifetime value

Lifetime orders, spend and refunds in one line give you context for any conversation.

How much has lee@fabrikam.com spent with us in total, and how much was refunded?

Order desk staff

Include guest orders without extra searching

Orders placed as a guest are found by billing email, so the history is complete.

Show all BigCommerce orders for dana@northwindtraders.com, including any guest checkouts.

How it works

What PopdockAI does when you ask

You give a customer email and your AI assistant reads their BigCommerce orders and items. It confirms the right customer before showing anything.

01

Ask

You give the customer email and how many recent orders to expand.

Your AI tool

02

Find

It finds the customer and stops if several match.

bigcommerce-get-customer

03

Read

It reads their orders, using the billing email for guest orders.

bigcommerce-get-order
bigcommerce-get-order-product

04

Report

You get a lifetime summary and each order with its items.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-customer

Returns customers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order-product

Returns order products from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

One summary answers the buyer question

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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