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See one customer across BigCommerce and HubSpot
For support teams who want a customer's BigCommerce orders and HubSpot deals and tickets in one answer, just by asking their AI assistant.
On this page
Connector
Connect BigCommerce, pick your AI tool and paste the prompt.
The problem
Support never sees the whole customer on one screen
Support staff jump between BigCommerce for orders and HubSpot for the contact, deals and tickets. An open ticket or a refunded order gets missed because the pieces rarely line up.
Without PopdockAI
- Look up the customer and recent orders in BigCommerce
- Search HubSpot for the contact
- Open deals and tickets one by one
- Answer without noticing a refund or open ticket
With PopdockAI
- The customer and latest orders are read from BigCommerce
- The HubSpot contact, deals and tickets are found by the same email
- Missing sides and disagreeing names are shown, not hidden
- Nothing is changed in either system
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Build a single view of the customer with email `{customer-email}`, showing the last `{order-count}` orders (default 5) from BigCommerce next to their HubSpot relationship.
**Step 1: BigCommerce side**
Call `bigcommerce-get-customer` with `email` set to `{customer-email}`. If nothing matches, report that the customer is absent from BigCommerce and continue to Step 2 anyway. Then call `bigcommerce-get-order` with `customer-id` set to the customer `id`, `max-records` of `{order-count}`. Keep `id`, `date-created`, `status`, `total-including-tax`, `payment-status`, `refunded-amount`.
**Step 2: HubSpot side**
Call `hubspot-get-contacts` with `email` set to `{customer-email}`. If found, take `record-id` and call `hubspot-get-deals` with `company-id` from the contact (when present) and `hubspot-get-tickets` with `contact-id` set to the `record-id`. If no contact is found, report the customer as present in BigCommerce and absent from HubSpot.
**Step 3: Report**
Sections: Identity (names, company and phone as each system holds them), Orders (table), Deals (name, stage, amount), Tickets (name, status, priority), and a short list of anything that looks inconsistent.
**Rules & Guidelines:**
* `bigcommerce-get-customer` and `bigcommerce-get-order` are on the bigcommerce server; `hubspot-get-contacts`, `hubspot-get-deals` and `hubspot-get-tickets` are on the hubspot server.
* Read only. Do not call any add, update or delete tool on either server.
**Validation:**
* If both systems return nothing, say so and stop.
* If the two systems disagree on name or company, show both values.Who it's for
One answer, three teams that use it
Support agents
Answer with the full history in front of you
Recent orders and open tickets appear together, so replies account for what already happened.
Show me jo@contoso.com last 3 BigCommerce orders and any open HubSpot tickets.
Account managers
See deals alongside what they bought
Open deals and order history in one view help you judge where the relationship stands.
What has lee@fabrikam.com ordered in BigCommerce, and what deals do they have in HubSpot?
Support team leads
Catch data that disagrees between systems
Different names or companies between the store and HubSpot are shown side by side for a fix.
Check whether BigCommerce and HubSpot agree on the name and company for dana@northwindtraders.com.
How it works
What PopdockAI does when you ask
You give a customer email and your AI assistant joins their BigCommerce orders to their HubSpot record. It only reads and shows any inconsistency it finds.
01
Ask
You give the customer email and how many recent orders to show.
02
Orders
It reads the customer and latest orders from BigCommerce.
03
Contact
It finds the HubSpot contact by email, then deals and tickets.
04
Report
You get identity, orders, deals, tickets and any inconsistencies.
What PopdockAI provides
The tools behind the answer
Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.
bigcommerce-get-customer
bigcommerce-get-order
hubspot-get-contacts
hubspot-get-deals
hubspot-get-tickets
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Orders, deals and tickets for one customer together
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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