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Explain a BigCommerce order in plain language
For support agents who want an order's status, money, items and oddities explained by asking their AI assistant.
On this page
Connector
Connect BigCommerce, pick your AI tool and paste the prompt.
The problem
One order question means three screens and mental math
Explaining what happened with a BigCommerce order means opening the order, its items and the customer on three screens and doing the sums by eye. Refunds, partial shipments and oversized discounts are easy to overlook.
Without PopdockAI
- Open the order, then its items, then the customer
- Add up subtotal, tax, shipping and discount
- Count shipped items against the order
- Miss a refund or an odd discount
With PopdockAI
- The order, items and customer are read together
- Status, payment and the money are explained in plain language
- Shipped items are checked against the item count
- Refunds and odd discounts are called out, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Explain order `{order-id}` in plain language for a support agent.
**Step 1: Read the order**
Call `bigcommerce-get-order` with `id` set to the order id. If nothing returns, say the order was not found and stop.
**Step 2: Read the items**
Call `bigcommerce-get-order-product` with `order-id` set to the order id.
**Step 3: Read the customer**
If `customer-id` is above zero, call `bigcommerce-get-customer` with `id` set to it. Otherwise note it was a guest order.
**Step 4: Report**
* Status, payment status, payment method and dates created, modified and shipped.
* Money: subtotal, tax, shipping, discount, total, refunded amount.
* Items with name, sku, quantity, line total, and any refunded flag.
* Whether `items-shipped` matches `item-count`.
* Anything odd: refund greater than zero, zero shipped items on an old order, discount larger than subtotal.
**Rules & Guidelines:**
* This is a read-only job. Never call any `bigcommerce-*-add`, `bigcommerce-*-update` or `bigcommerce-*-delete` tool. Do not suggest that you changed anything.
**Validation:**
* If a read returns no records, say so plainly and stop; do not invent figures.
* If a result hits the maximum records limit, say the figures may be incomplete and name the filter that would narrow it.Who it's for
One answer, three teams that use it
Support agents
Explain an order to a customer
Status, money and items in plain words let you answer without decoding the admin screens.
What happened with BigCommerce order 3087? The customer says they were charged twice.
Fulfilment staff
Check what has shipped
Shipped items against the item count show whether an order is partly fulfilled.
Has everything on BigCommerce order 2954 shipped?
Finance assistants
Understand refunds and discounts
Refunded amounts and discounts larger than the subtotal are pointed out for a closer look.
Break down the money on BigCommerce order 4410, including any refund.
How it works
What PopdockAI does when you ask
You give an order number and your AI assistant explains the BigCommerce order in plain language. It notes guest orders and stops if the order is not found.
01
Ask
You give the order number.
02
Read
It reads the order, its items and the customer, or notes a guest order.
03
Check
It compares shipped items with the item count and looks for refunds and odd discounts.
04
Report
It explains status, money, items and anything unusual.
What PopdockAI provides
The tools behind the answer
Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.
bigcommerce-get-order
bigcommerce-get-order-product
bigcommerce-get-customer
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A plain account of any order in one answer
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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