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See BigCommerce orders and Salesforce pipeline for a customer
For support and account teams who want a customer's store orders and open Salesforce items before a call, just by asking their AI assistant.
On this page
Connector
Connect BigCommerce, pick your AI tool and paste the prompt.
The problem
Orders in one system, open pipeline and cases in another
Before a call an agent opens BigCommerce to see what a customer bought and Salesforce to see what is still open. Adding order totals across currencies gives a wrong number, and the contact may not be tied to an account.
Without PopdockAI
- Look up the customer and orders in BigCommerce
- Add up totals, even across currencies
- Search Salesforce for the contact and account
- Open opportunities and cases one at a time
With PopdockAI
- The customer is found in BigCommerce, and it stops on none or several
- Order totals are kept by currency, never added together
- Open opportunities and cases come from the Salesforce account
- A short reading closes the summary, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Give a single view of how much `{customer-email}` has bought in BigCommerce and what is open for them in Salesforce, looking back `{lookback-days}` days for orders (default 365).
**Step 1: Orders in BigCommerce**
Call `bigcommerce-get-customer` (BigCommerce server) with `email` set to `{customer-email}`. If it matches nothing or more than one customer, report that and stop. Then call `bigcommerce-get-order` with `customer-id` set to the customer `id` and `date-created.from` set to the start of the lookback window.
**Step 2: Account and pipeline in Salesforce**
Call `salesforce-get-contact` (Salesforce server) with `email` set to `{customer-email}`. Take its `account-id` and call `salesforce-get-opportunity` with `account-id` and `closed` set to false, then `salesforce-get-case` with `account-id` and `closed` set to false. If no contact exists, report the customer as absent from Salesforce and skip this step.
**Step 3: Report**
Report: order count, sum of `total-including-tax` by `currency-code`, last order date, count of refunded orders (`refunded-amount` above zero); then open opportunities (name, stage, amount, close date) and open cases (case number, subject, priority, status). End with two sentences on what the combined picture suggests.
**Rules & Guidelines:**
* `bigcommerce-get-customer` and `bigcommerce-get-order` are on the BigCommerce server; `salesforce-get-contact`, `salesforce-get-opportunity` and `salesforce-get-case` are on the Salesforce server.
* Read-only. Do not call `salesforce-add-opportunity`, `salesforce-add-case`, `salesforce-update-opportunity`, `salesforce-update-case` or any BigCommerce add, update or delete tool.
* Never add amounts that are in different currencies together.
**Validation:**
* If there are no orders, say so rather than reporting zeros as a result.
* If the contact has no account, report orders only and say the Salesforce side could not be linked.Who it's for
One answer, three teams that use it
Support agents
Know what is open before you answer
Open cases and recent orders appear together, so your reply fits what is already in progress.
Summarise jo@contoso.com BigCommerce orders and any open Salesforce cases before I call back.
Account executives
See buying history next to open deals
Order totals by currency sit beside open opportunities, so you can size the next conversation.
What has lee@fabrikam.com bought on BigCommerce this year, and what opportunities are open in Salesforce?
Customer success managers
Read the account in two sentences
The summary ends with what the picture suggests, a quick read before a renewal or check in.
Give me the BigCommerce and Salesforce picture for dana@northwindtraders.com over the last 180 days.
How it works
What PopdockAI does when you ask
You give a customer email and your AI assistant joins their BigCommerce orders with what is open in Salesforce. It only reads both systems.
01
Ask
You give the customer email and an optional lookback in days.
02
Orders
It finds the BigCommerce customer and reads their orders.
03
Account
It finds the Salesforce contact, then open opportunities and cases.
04
Report
You get order totals by currency, open items and a short reading.
What PopdockAI provides
The tools behind the answer
Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.
bigcommerce-get-customer
bigcommerce-get-order
salesforce-get-contact
salesforce-get-opportunity
salesforce-get-case
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Orders, open pipeline and open cases before every call
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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