Connectors

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BigCommerce

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BigCommerce order and Salesforce pipeline summary
Report
Cross-Connector

See BigCommerce orders and Salesforce pipeline for a customer

For support and account teams who want a customer's store orders and open Salesforce items before a call, just by asking their AI assistant.

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BigCommerce order and Salesforce pipeline summary
Before my call with dana@northwindtraders.com, summarise her BigCommerce orders and what is open for her in Salesforce.
Dana Whitfield has 6 orders in 365 days, 1,840.00 USD, 1 order with a refund, latest on 2026-09-28. - Open opportunity: Spring wholesale renewal, Proposal, 4,800.00, closes 2026-11-15 - Open case: 00012874, Damaged carton, High, In progress - Currency: all figures in USD, nothing mixed She is an active buyer with a renewal and one case to settle. Want the order list?
BigCommerce
Sample figures. Your results come from your own account.
bigcommerce-get-customer
bigcommerce-get-order
salesforce-get-contact
salesforce-get-opportunity
salesforce-get-case

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BigCommerce

BigCommerce
Run it on your own BigCommerce data.

Connect BigCommerce, pick your AI tool and paste the prompt.

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The problem

Orders in one system, open pipeline and cases in another

Before a call an agent opens BigCommerce to see what a customer bought and Salesforce to see what is still open. Adding order totals across currencies gives a wrong number, and the contact may not be tied to an account.

Without PopdockAI

  • Look up the customer and orders in BigCommerce
  • Add up totals, even across currencies
  • Search Salesforce for the contact and account
  • Open opportunities and cases one at a time

With PopdockAI

  • The customer is found in BigCommerce, and it stops on none or several
  • Order totals are kept by currency, never added together
  • Open opportunities and cases come from the Salesforce account
  • A short reading closes the summary, and nothing is changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Give a single view of how much `{customer-email}` has bought in BigCommerce and what is open for them in Salesforce, looking back `{lookback-days}` days for orders (default 365).

**Step 1: Orders in BigCommerce**

Call `bigcommerce-get-customer` (BigCommerce server) with `email` set to `{customer-email}`. If it matches nothing or more than one customer, report that and stop. Then call `bigcommerce-get-order` with `customer-id` set to the customer `id` and `date-created.from` set to the start of the lookback window.

**Step 2: Account and pipeline in Salesforce**

Call `salesforce-get-contact` (Salesforce server) with `email` set to `{customer-email}`. Take its `account-id` and call `salesforce-get-opportunity` with `account-id` and `closed` set to false, then `salesforce-get-case` with `account-id` and `closed` set to false. If no contact exists, report the customer as absent from Salesforce and skip this step.

**Step 3: Report**

Report: order count, sum of `total-including-tax` by `currency-code`, last order date, count of refunded orders (`refunded-amount` above zero); then open opportunities (name, stage, amount, close date) and open cases (case number, subject, priority, status). End with two sentences on what the combined picture suggests.

**Rules & Guidelines:**

* `bigcommerce-get-customer` and `bigcommerce-get-order` are on the BigCommerce server; `salesforce-get-contact`, `salesforce-get-opportunity` and `salesforce-get-case` are on the Salesforce server.
* Read-only. Do not call `salesforce-add-opportunity`, `salesforce-add-case`, `salesforce-update-opportunity`, `salesforce-update-case` or any BigCommerce add, update or delete tool.
* Never add amounts that are in different currencies together.

**Validation:**

* If there are no orders, say so rather than reporting zeros as a result.
* If the contact has no account, report orders only and say the Salesforce side could not be linked.

Who it's for

One answer, three teams that use it

Support agents

Know what is open before you answer

Open cases and recent orders appear together, so your reply fits what is already in progress.

Summarise jo@contoso.com BigCommerce orders and any open Salesforce cases before I call back.

Account executives

See buying history next to open deals

Order totals by currency sit beside open opportunities, so you can size the next conversation.

What has lee@fabrikam.com bought on BigCommerce this year, and what opportunities are open in Salesforce?

Customer success managers

Read the account in two sentences

The summary ends with what the picture suggests, a quick read before a renewal or check in.

Give me the BigCommerce and Salesforce picture for dana@northwindtraders.com over the last 180 days.

How it works

What PopdockAI does when you ask

You give a customer email and your AI assistant joins their BigCommerce orders with what is open in Salesforce. It only reads both systems.

01

Ask

You give the customer email and an optional lookback in days.

Your AI tool

02

Orders

It finds the BigCommerce customer and reads their orders.

bigcommerce-get-customer
bigcommerce-get-order

03

Account

It finds the Salesforce contact, then open opportunities and cases.

salesforce-get-contact
salesforce-get-opportunity
salesforce-get-case

04

Report

You get order totals by currency, open items and a short reading.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BigCommerce and one secure connection to your AI tool. No code, no exports.

get-data

bigcommerce-get-customer

Returns customers from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

bigcommerce-get-order

Returns orders from BigCommerce, with filters for the fields that matter on this list. Read-only; needs a BigCommerce connection.
get-data

salesforce-get-contact

Returns Salesforce contacts with their account, title, department, email, phone, mailing address, owner and lead source. Filter by name, email, account, title, owner, lead source and mailing city or state.
get-data

salesforce-get-opportunity

Returns Salesforce opportunities with their account, stage, amount, probability, close date, next step, owner and whether they are closed or won. Filter by name, account, stage, owner, amount, close date and closed and won flags.
get-data

salesforce-get-case

Returns Salesforce support cases with their subject, status, priority, origin, owner, account, contact and whether they are escalated or closed. Filter by case number, subject, status, priority, owner, account, contact email, closed flag and created date.
Read only.Nothing in BigCommerce Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Orders, open pipeline and open cases before every call

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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