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See the full story of any BugHerd task in one view
For project and client teams who want their AI assistant to pull a BugHerd task's details, comments and files into one timeline.
On this page
Connector
Connect BugHerd, pick your AI tool and paste the prompt.
The problem
A task's history is scattered across three places
When a client asks what happened to an issue, the answer is spread across the task, its comments and its attachments, and the task may be archived or still in the inbox. Piecing it together means clicking through each place in order.
Without PopdockAI
- Search the board, the archive and the inbox for the task
- Read the comment thread from the start
- Open each attachment to see when it was added
- Write the timeline up by hand
With PopdockAI
- The task is found on the board, in the archive or in the inbox
- Details, comments and attachments become one dated timeline
- Private comments are marked and quoted briefly
- You get a summary of what is still open, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Give the full story of task `{task-number}` in the BugHerd project `{project-name}`.
**Step 1: Find the project**
Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If more than one project matches, list their names and project-id values and ask which one is meant; do not guess. Use the matching project's project-id in every later call.
**Step 2: Find the task**
Call `bugherd-get-tasks` with `project-id` and `task-number` set to `{task-number}`. If nothing comes back, try `bugherd-get-archived-tasks` and then `bugherd-get-feedback` with the same filters. Take the task-id from the match; comments and attachments are keyed on task-id, not the task number.
**Step 3: Read the conversation and files**
* Call `bugherd-get-comments` with `task-id`.
* Call `bugherd-get-attachments` with `task-id`.
**Step 4: Report**
1. **Task:** title, status, severity, assignee, requester email, due date, created date, tags and admin-link.
2. **Description:** as written.
3. **Timeline:** comments and attachments merged in date order, each with who and when; mark private comments as private.
4. **Where it stands:** two or three sentences on what was asked, what was done and what is still open.
**Rules & Guidelines:**
* Do not call any write tool: `bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`. This prompt is read-only.
* Quote comments briefly; do not paraphrase them into something they did not say.
**Validation:**
* If the task is not in any of the three task lists, say so and stop.Who it's for
One answer, three teams that use it
Account managers
Answer the client's what happened
Reply to a client with the full history of their issue, in order, without clicking through BugHerd.
What is the full history of task 142 in the Contoso Portal BugHerd project?
Developers
Pick up a task with context
Read what was asked, tried and agreed before you start on an inherited task.
Summarise task 63 in the Fabrikam Shop project: what was asked, what was done and what is still open.
Project managers
Settle disputes with a timeline
When there is disagreement about what was promised, show the dated record of who did what.
Give me a dated timeline of task 210 in the Northwind Traders site project, including attachments.
How it works
What PopdockAI does when you ask
You name the project and task number, and your AI assistant gathers everything about it in BugHerd. It only reads and quotes comments rather than rewording them.
01
Ask
You name the project and the task number.
02
Find
It looks for the task on the board, in the archive and in the feedback inbox.
03
Read
It reads the task's comments and attachments.
04
Report
You get the details, a dated timeline and where the task stands now.
What PopdockAI provides
The tools behind the answer
Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.
bugherd-get-projects
bugherd-get-tasks
bugherd-get-archived-tasks
bugherd-get-feedback
bugherd-get-comments
bugherd-get-attachments
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
The whole story of any task in one read
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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