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See which problems from a Chorus call have no Zendesk ticket
For support teams who want every bug, outage or billing problem raised on a sales call checked against Zendesk, by asking their AI assistant.
On this page
Connector
Connect Chorus, pick your AI tool and paste the prompt.
The problem
Problems raised on sales calls never reach support
Customers raise bugs, outages and billing problems on sales calls that never reach support. Checking whether each one has a Zendesk ticket means reading the summary, working out who the customer people were and searching their tickets.
Without PopdockAI
- Read the call summary for problems raised
- Work out who the customer people were
- Search Zendesk for each person's tickets
- Lose the problems nobody logged
With PopdockAI
- Each distinct problem the customer raised is listed
- Customer participants are found in Zendesk
- Their recent tickets are matched to each problem
- Problems with no ticket are listed and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For Chorus conversation `{conversation-id}`, list every support problem the customer raised and whether Zendesk already has a ticket for it.
**Step 1: Read the conversation (Chorus)**
Call `chorus-get-engagements` with conversation-id set to `{conversation-id}`. If nothing comes back, say so and stop. Keep date, subject, account-name and meeting-summary. From the meeting-summary, list each distinct problem, bug, outage, billing dispute or request for help the customer raised. Ignore commercial topics such as pricing and renewals unless they describe a fault.
**Step 2: Identify the customer participants (Chorus)**
Call `chorus-get-conversation-participants` with conversation-id set to `{conversation-id}`. Treat as customers the participants whose company-name differs from the host company or whose email domain differs from the Chorus user-email on the conversation. Keep their name and email.
**Step 3: Look for tickets (Zendesk)**
For each customer email, call `zendesk-get-ticket` with requester-email set to it and created.from set to 60 days before the conversation date. If none of the customers has a ticket, call `zendesk-get-ticket` with organization-name set to the account-name. Organization names may differ between the systems; if that returns nothing, call `zendesk-get-user` with email set to one customer email to read its organization-name, and retry with that.
Match each problem from Step 1 to a ticket by subject and content. Call `zendesk-get-ticket-comment` with a ticket-id only when the subject alone is not enough to decide.
**Step 4: Report**
Table: problem raised, who raised it, matching ticket-id (or none), ticket status, ticket priority. Then list the problems with no ticket and suggest using the log-call-issue-as-ticket prompt for them.
**Rules & Guidelines:**
* `chorus-get-engagements` and `chorus-get-conversation-participants` are on the chorus server. `zendesk-get-ticket`, `zendesk-get-ticket-comment` and `zendesk-get-user` are on the zendesk server.
* This prompt is read-only. Do NOT call `zendesk-add-ticket`, `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-add-user` or any other add, update or export tool.
**Validation:**
* If the meeting-summary is empty, say the call has no summary to check and stop.
* If no problems were raised, say so and stop without searching Zendesk.
* If a customer email is not a Zendesk user at all, say so; it usually means they have never contacted support.Who it's for
One answer, three teams that use it
Support leads
See issues support has not heard about
Problems raised on calls with no ticket are listed, so you can open them before the customer escalates.
Which problems Fabrikam raised on today's Chorus call have no Zendesk ticket?
Account executives
Know your customer's issues are tracked
Check that what the buyer complained about is already with support, and at what priority.
Do the issues Northwind Traders mentioned on my Chorus call last week have Zendesk tickets?
Customer success managers
Follow up with facts
See each problem with its ticket status, so your follow-up email is accurate.
List the problems from the Contoso QBR call in Chorus with their Zendesk ticket status.
How it works
What PopdockAI does when you ask
You name the Chorus conversation and your AI assistant checks each problem against Zendesk tickets. It falls back to the organization when needed and changes nothing.
01
Ask
You name the Chorus conversation.
02
Read
It lists each distinct problem the customer raised on the call.
03
Search
It finds the customer people and searches Zendesk for their recent tickets.
04
Report
You get each problem with its ticket, status and priority, or none.
What PopdockAI provides
The tools behind the answer
Ready made tools for Chorus and one secure connection to your AI tool. No code, no exports.
chorus-get-engagements
chorus-get-conversation-participants
zendesk-get-ticket
zendesk-get-user
zendesk-get-ticket-comment
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
No problem from a call falls through the cracks
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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