Make sure unhappy Zendesk customers hear from their account team

**Objective:** Find the accounts that gave a bad Zendesk satisfaction rating in the last `{lookback-days}` days (default 30) and show whether anyone has spoken to them in Chorus since, covering at most `{max-accounts}` accounts (default 15).

**Step 1: Bad ratings (Zendesk)**

Call `zendesk-get-satisfaction-rating` with score bad, created.from set to today minus `{lookback-days}` days (YYYY-MM-DD) and max-records 200. For each rating, call `zendesk-get-ticket` with its ticket-id to get organization-name, requester-email and subject. Group the ratings by organization-name; ratings with no organization group by requester-email. Keep the rating comment and date. Take the accounts with the most bad ratings first, up to the limit.

**Step 2: Sales conversations since (Chorus)**

For each account, call `chorus-get-engagements` with account-name set to the organization-name and date.from set to the date of the account's earliest bad rating, max-records 50. If nothing comes back, try account-name.contains with the most distinctive word of the name. For accounts grouped by requester-email, call `chorus-get-conversation-participants` with email set to it instead.

For each conversation found, read the meeting-summary and note whether the support experience came up.

**Step 3: Report**

Table, worst first: account, bad ratings, latest rating date, one-line reason (rating comment or ticket subject), conversations since, last conversation date and Chorus user, support raised on the call (yes, no, unclear).

Then list the accounts with bad ratings and no conversation since, as the ones the account team should contact.

**Rules & Guidelines:**

* `zendesk-get-satisfaction-rating` and `zendesk-get-ticket` are on the zendesk server. `chorus-get-engagements` and `chorus-get-conversation-participants` are on the chorus server.
* This prompt is read-only. Do NOT call `zendesk-add-ticket-comment`, `zendesk-update-ticket`, `chorus-add-moment`, `chorus-create-playlist` or any other add, update or export tool.
* Say which Chorus matches came from account-name.contains, since a partial name can match the wrong company.

**Validation:**

* If there are no bad ratings in the period, say so and stop.
* If there are no ratings at all, say satisfaction surveys may not be enabled in Zendesk.
* If Chorus has no conversations for any account, report the Zendesk side only and say so.