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Find out why a HubSpot contact is not getting your emails
For marketers and support teams answering a contact who says your email never arrives, by asking their AI assistant.
On this page
Connector
Connect HubSpot, pick your AI tool and paste the prompt.
The problem
Why a contact gets no email is spread across several screens
When a contact says they are not getting your emails, the answer is split across subscription types, list memberships, bounces and dropped sends in HubSpot. Piecing it together means several screens and still guessing.
Without PopdockAI
- Check each subscription type one by one
- Look through the lists the contact is on
- Search delivery history for bounces and drops
- Give the customer a best guess
With PopdockAI
- Every subscription type is checked for the contact
- List memberships are read alongside them
- Bounces, drops, spam reports and unsubscribes are found
- You get a clear verdict with dated evidence, and nothing is changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Work out whether `{contact-email}` can receive marketing email from HubSpot, and if not, why.
**Step 1: The contact**
Call `hubspot-get-contacts` with `email` = `{contact-email}`. If nothing matches, say the address is not a contact and continue with the remaining steps anyway, since events can exist for non-contacts.
**Step 2: Subscription status**
Call `hubspot-get-contact-subscriptions` with `recipient-email` = `{contact-email}`. For each subscription: name, status, legal basis, source of status. Call `hubspot-get-subscriptions` with `active` = true to find subscription types the contact has no status for.
**Step 3: Lists**
Call `hubspot-get-contact-list-membership` with `contact-email` = `{contact-email}` to see which lists include them.
**Step 4: Delivery history**
Call `hubspot-get-email-event` with `recipient` = `{contact-email}`. Look for BOUNCE, DROPPED (with `drop-reason`), SPAMREPORT and UNSUBSCRIBED events, and the most recent DELIVERED.
**Step 5: Verdict**
Start with one line: "Can receive marketing email", "Cannot receive marketing email", or "Unclear". Then the reasons, citing the evidence (for example: unsubscribed from all on a date; hard bounce on a date; dropped as previously bounced). Then the subscription table, list memberships, and the last 10 email events.
**Rules & Guidelines:**
* This prompt is read-only. Do NOT call any write tool: `hubspot-add-contact`, `hubspot-add-company`, `hubspot-add-deal`, `hubspot-add-ticket`, `hubspot-update-contact`, `hubspot-update-company`, `hubspot-update-deal`, `hubspot-update-ticket`, `hubspot-add-contact-note`, `hubspot-add-company-note`, `hubspot-add-deal-note`, `hubspot-add-ticket-note`.
* Do not suggest re-subscribing someone who opted out; only report their status.
**Validation:**
* If every source is empty, say there is no record of this address in HubSpot.Who it's for
One answer, three teams that use it
Email marketers
Diagnose a missing newsletter fast
Find out in one request whether a contact is unsubscribed, bouncing or simply not on the list.
Can priya@contoso.com receive our marketing emails from HubSpot? She says the newsletter stopped arriving.
Customer support agents
Answer the I never got it question
Give the customer a dated, evidenced reason instead of asking them to check their spam folder.
Why is tom.reyes@fabrikam.com not getting our webinar emails from HubSpot?
Marketing operations
Check consent before any fix
See the contact's opt-out history so nobody is resubscribed without their request.
Show the subscription status and recent bounces for dana@northwindtraders.com in HubSpot.
How it works
What PopdockAI does when you ask
You give an email address and your AI assistant reads the contact's subscriptions, lists and delivery history. It answers with a verdict and the evidence, and changes nothing.
01
Ask
You give the contact's email address.
02
Check
It reads their subscription status for each subscription type and their lists.
03
Review
It reads delivery history for bounces, drops, spam reports and unsubscribes.
04
Answer
You get can receive, cannot receive or unclear, with dated evidence.
What PopdockAI provides
The tools behind the answer
Ready made tools for HubSpot and one secure connection to your AI tool. No code, no exports.
hubspot-get-contacts
hubspot-get-contact-subscriptions
hubspot-get-subscriptions
hubspot-get-contact-list-membership
hubspot-get-email-event
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
A clear answer on why email is or is not arriving
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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