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Spot unhappy Freshdesk customers still getting promotions
For support and marketing teams who want low Freshdesk ratings compared with Constant Contact lists, by asking their AI assistant.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
Unhappy customers keep getting promotional emails
Nobody compares Freshdesk satisfaction ratings with Constant Contact lists, so customers who rated support poorly stay on promotional sends. The first sign is often a complaint about the next campaign.
Without PopdockAI
- Export low satisfaction ratings from Freshdesk
- Look up each customer email by hand
- Search Constant Contact for lists and send permission
- Find out from an angry reply to a campaign
With PopdockAI
- Low ratings are found with the rating scale stated
- Each customer email is checked in Constant Contact
- Lists and send permission are shown per customer
- It only reads, so a person decides whether to pause anyone
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Find customers who gave Freshdesk satisfaction ratings at or below `{max-rating}` and check whether they are still on Constant Contact lists. Check at most `{max-contacts}` ratings (default 20).
**Step 1: Get low ratings (Freshdesk server)**
Call `freshdesk-get-satisfaction-ratings` with `rating.max` set to `{max-rating}` and `max-records` set to `{max-contacts}`. State the rating values you see so the scale is clear. For each, call `freshdesk-get-contacts` with `contact-id` set to the rating's `user-id` to get the `email`.
**Step 2: Check marketing (Constant Contact server)**
For each email call `constant-contact-get-contact` with `email-address`. If found, call `constant-contact-get-contact-list-member` with its `contact-id` to list its lists, and note `permission-to-send`.
**Step 3: Report**
A table: customer name, email, rating, feedback excerpt, ticket-id, Constant Contact lists, permission-to-send. Flag customers who are still permitted to receive marketing so someone can decide whether to pause promotions. Customers not in Constant Contact are counted only.
**Rules & Guidelines:**
* `freshdesk-get-satisfaction-ratings` and `freshdesk-get-contacts` are on the Freshdesk server; `constant-contact-get-contact` and `constant-contact-get-contact-list-member` are on the Constant Contact server.
* This is read-only. Do not call any add, update or delete tool on either server, including `constant-contact-update-contact`.
**Validation:**
* If no ratings are at or below the threshold, say so and stop.
* If a rating's user has no email, list it as unmatched.Who it's for
One answer, three teams that use it
Email marketers
Know who to pause before the next send
See which unhappy customers can still receive marketing, with their lists, so you can decide before a campaign goes out.
Which customers who rated Freshdesk support 1 out of 3 are still allowed to get Constant Contact marketing? Check 30 ratings.
Support managers
Protect customers you are still repairing
Feedback excerpts and ticket ids sit beside each match, so you can explain to marketing why a contact should be held back.
Show me low Freshdesk ratings from this month with feedback and whether those people are on any Constant Contact list.
Customer success managers
Spot accounts at risk from the wrong message
Unhappy customers on promotional lists are flagged together, so you can step in before a sales email lands on a complaint.
Are any Contoso contacts who gave a poor Freshdesk rating still on our Constant Contact newsletter list?
How it works
What PopdockAI does when you ask
You set a rating threshold and how many ratings to check, and your AI assistant matches the unhappy customers to Constant Contact. It uses no update actions in either system.
01
Ask
You set the rating threshold and how many ratings to check.
02
Read
It finds low Freshdesk ratings and the customers' emails.
03
Match
It checks each email in Constant Contact for lists and send permission.
04
Report
You get a table flagging customers still permitted to receive marketing.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
freshdesk-get-satisfaction-ratings
freshdesk-get-contacts
constant-contact-get-contact
constant-contact-get-contact-list-member
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
No surprise promotions to customers who just complained
Related use cases
More ways to put this data to work
Freshdesk and Constant Contact customer profile
Ask your AI about a customer email and it joins Freshdesk tickets and ratings to Constant Contact lists and email activity in one read-only profile.
Learn More
Find Freshdesk contacts missing from Constant Contact
Ask your AI which active Freshdesk contacts have no Constant Contact record. It matches emails case-insensitively and reports the gaps without adding anyone.
Learn More
Show Freshdesk support history for Constant Contact unsubscribes and bounces
Ask your AI to list a Constant Contact campaign's unsubscribes and bounces with each person's Freshdesk contact and ticket history. Read-only.
Learn More
Summarize a Freshdesk customer account
Ask your AI to summarize a Freshdesk company: contacts, tickets, time spent, satisfaction and renewal risk signals in one read-only account view.
Learn More
Find unhappy Freshdesk customers in Granola meetings
Ask your AI which customers gave low Freshdesk ratings and what came up in their Granola meetings. It flags anyone with no recent contact. Read-only.
Learn More
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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