One customer profile from Freshdesk and Constant Contact

**Objective:** Build a single profile for the customer with email `{email}`, combining support history from Freshdesk and email marketing engagement from Constant Contact. Look back `{lookback-days}` days (default 90).

**Step 1: Find the support side (Freshdesk server)**

Call `freshdesk-get-contacts` with `email` set to `{email}`. If no contact comes back, say so and carry on with Step 2 only. Then call `freshdesk-get-tickets` with `requester-email` set to `{email}` and `created-at.from` set to the start of the lookback window. Call `freshdesk-get-satisfaction-ratings` with `user-id` set to the Freshdesk `contact-id`, if one was found.

**Step 2: Find the marketing side (Constant Contact server)**

Call `constant-contact-get-contact` with `email-address` set to `{email}`. If it returns nothing, report the customer as present in Freshdesk and absent from Constant Contact. Otherwise take its `contact-id` and call `constant-contact-get-contact-list-member` with `contact-id` to list their lists, and `constant-contact-get-contact-activity` with `contact-id` and `created-date.from` set to the start of the lookback window.

**Step 3: Report**

Show: name, company, tags; ticket count with the most recent subjects, statuses and priorities; any satisfaction ratings; Constant Contact `permission-to-send`; the lists they belong to; and their recent marketing activity by type. End with one sentence noting whether support trouble and marketing engagement look related (for example, a spike of tickets after a campaign).

**Rules & Guidelines:**

* `freshdesk-get-contacts`, `freshdesk-get-tickets` and `freshdesk-get-satisfaction-ratings` are on the Freshdesk server. `constant-contact-get-contact`, `constant-contact-get-contact-list-member` and `constant-contact-get-contact-activity` are on the Constant Contact server.
* This is read-only. Do not call any add, update, delete or reply tool on either server.

**Validation:**

* Match on email, case-insensitive. If the two systems hold different names for the same email, show both.
* If either side returns nothing, say which and still report the other side.