Know what sales told the customer before you answer the ticket

**Objective:** Give me the conversation context for HubSpot ticket {ticket-id}: what was said to or by this customer in Chorus calls and emails from {window-days} days (default 14) before the ticket was opened until it was closed, or until today if it is still open.

**Step 1: Read the ticket in HubSpot**

Call `hubspot-get-tickets` with record-id = {ticket-id}. If nothing comes back, say so and stop. Note the ticket-name, ticket-description, ticket-status, priority, category, create-date, close-date and company-id.

**Step 2: Find the company**

Call `hubspot-get-companies` with record-id = the ticket's company-id and keep the company-name. If the ticket has no company-id, say "This ticket is not linked to a company, so Chorus cannot be searched" and stop after reporting the ticket.

**Step 3: Carry it across to Chorus**

The window runs from the ticket's create-date minus the window days to its close-date (or today).

* Call `chorus-get-engagements` with account-name = the company-name, date.from and date.to = the window. If nothing comes back, retry with account-name.contains using the distinctive part of the name.
* Call `chorus-get-emails` with account-name.contains set the same way and sent-time.from / sent-time.to = the window.

**Step 4: Report**

1. **Ticket:** name, status, priority, category, opened, closed, and a one-line summary of the description.
2. **Before the ticket:** conversations and emails dated before the create-date, newest first, each with a one-line digest. Flag any that raise the same problem as the ticket.
3. **During the ticket:** conversations and emails after the create-date, with the same digest.
4. **What support should know:** commitments, frustrations or open deals mentioned on the calls that bear on how this ticket is handled.

**Rules & Guidelines:**

* `hubspot-get-tickets` and `hubspot-get-companies` are on the HubSpot server. `chorus-get-engagements` and `chorus-get-emails` are on the Chorus server.
* This is read-only. Do not call any HubSpot write tool (`hubspot-add-contact`, `hubspot-update-contact`, `hubspot-add-company`, `hubspot-update-company`, `hubspot-add-deal`, `hubspot-update-deal`, `hubspot-add-deal-note`, `hubspot-add-company-note`, `hubspot-add-contact-note`, `hubspot-add-ticket`, `hubspot-update-ticket`, `hubspot-add-ticket-note`) or any Chorus write tool (`chorus-add-moment`, `chorus-update-moment`, `chorus-add-playlist-moment`, `chorus-update-playlist-moment`, `chorus-create-playlist`, `chorus-update-playlist`, `chorus-export-recordings`, `chorus-export-scorecards`).
* Paraphrase from the meeting-summary and email body only. Do not invent what was said.

**Validation:**

* If Chorus returns nothing in the window, say "No Chorus conversations with this company between <from> and <to>", noting that Chorus may spell the account name differently.
* If the email body is empty or private, list the email by subject and date only.