Get a customer 360 across Dynamics 365 Sales and Freshdesk

**Objective:** Build a single view of the customer named `{customer-name}` across Dynamics 365 Sales and Freshdesk, optionally limited to Freshdesk tickets created on or after `{tickets-since}` (default: all returned).

**Step 1: Dynamics 365 Sales side**

Call `dynamics-365-sales-get-accounts` with `account-name.contains` set to the name. If more than one account matches, list them (account-name, city, industry) and stop. Then, using the exact `account-name` as `potential-customer` or `customer`, call `dynamics-365-sales-get-opportunities`, `dynamics-365-sales-get-contracts` and `dynamics-365-sales-get-incidents`.

**Step 2: Freshdesk side**

Call `freshdesk-get-companies` with `name.contains` set to the account name. If found, call `freshdesk-get-tickets` with its `company-id` (add `created-at.from` when a start date was given), and `freshdesk-get-contacts` with the same `company-id`.

**Step 3: Report**

* Account: name, industry, annual revenue, owner, status
* Open opportunities: topic, stage, est-revenue, est-close-date
* Contracts: name, status, end date, service level
* Dynamics cases: count by status and priority
* Freshdesk: account-tier, health-score, renewal-date, ticket counts by status, escalated tickets, key contacts
* Differences worth noting: for example a contract ending soon alongside many open tickets, or Dynamics cases that have no Freshdesk counterpart

**Rules & Guidelines:**

* The Dynamics 365 Sales tools are on the Dynamics 365 Sales server; the Freshdesk tools are on the Freshdesk server.
* Read-only. Never call a create, update, add, delete or reply tool on either server.

**Validation:**

* If the customer is in one system and not the other, report that gap and still show the side you found.
* Names may differ in spelling or suffix (Inc, Ltd); say which match you accepted.