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Find Freshdesk tickets without BugHerd bugs
Report
Cross-Connector

Find Freshdesk tickets that have no BugHerd bug

For support leads who ask their AI assistant which recent tickets have no bug logged in BugHerd.

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Find Freshdesk tickets without BugHerd bugs
Which Freshdesk tickets from the last 14 days have no BugHerd task in the Northwind Web project?
4 recent tickets have no BugHerd task. 9 are matched. - No task: ticket 4902, Checkout page error, open, high - No task: ticket 4911, Image upload fails, pending, medium - Task with unknown ticket: task #231, external ID 4650 (may be older than 14 days) - Tasks with no external ID: 3 Want the full list of matched pairs?
Freshdesk
Sample figures. Your results come from your own account.
bugherd-get-tasks
freshdesk-get-tickets

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Freshdesk

Freshdesk
Run it on your own Freshdesk data.

Connect Freshdesk, pick your AI tool and paste the prompt.

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The problem

Customer problems with no bug get forgotten

Support leads compare the Freshdesk queue with BugHerd by hand to see which customer problems have a bug logged. Tickets with no bug get forgotten, and bugs that point at a ticket nobody can find are easy to miss.

Without PopdockAI

  • Scan recent tickets in Freshdesk
  • Search BugHerd for each ticket reference
  • Chase bugs that cite tickets you cannot find
  • Lose track of what was never logged

With PopdockAI

  • Recent tickets and project tasks are read together
  • Tasks are joined to tickets on the external ID, ignoring a leading hash
  • Tickets with no task and tasks with unknown tickets are listed
  • Nothing is changed in either system

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Find Freshdesk tickets created in the last {lookback-days} days (default 14) that have no matching BugHerd task, and BugHerd tasks that point at a ticket which cannot be found, for BugHerd project {project-id}.

**Step 1: Read the tickets (Freshdesk server)**

Call `freshdesk-get-tickets` with `created-at.from` set to today minus the lookback, and `type` set to {ticket-type} if given (default: do not filter by type). Keep `ticket-id`, `subject`, `status`, `priority`, `requester-email`.

**Step 2: Read the tasks (BugHerd server)**

Call `bugherd-get-tasks` with `project-id` {project-id} and no other filter. Keep `task-id`, `task-number`, `title`, `status`, `severity`, `external-id`.

**Step 3: Join**

Match each ticket to a task where the task `external-id` equals the ticket `ticket-id` (compare as text, ignore a leading "#"). A task whose `external-id` is empty cannot be matched this way: list those separately.

**Step 4: Report**

Three tables: tickets with no task (ticket-id, subject, status, priority); tasks whose `external-id` is not in the ticket list (task-number, title, external-id, note that the ticket may simply be older than the lookback); matched pairs (ticket-id, task-number, ticket status, task status). End with counts.

**Rules & Guidelines:**

* `freshdesk-get-tickets` is on the Freshdesk server; `bugherd-get-tasks` is on the BugHerd server.
* Do not call any write tool on either server: nothing from the add-, update-, delete-, move-, reply- or note families, including `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-ticket`, `bugherd-add-task`, `bugherd-update-task` and `bugherd-add-comment`.

**Validation:**

* If either server returns nothing, say so and report only the other side.
* If a call fails because a server is not connected or the tool is inactive, say which and stop.

Who it's for

One answer, three teams that use it

Support team leads

Make sure every bug report is logged

Tickets with no BugHerd task are listed, so you can log the missing bugs before the customer chases.

Which Freshdesk tickets from the last 7 days have no task in the Contoso Portal BugHerd project?

Developers

Find bugs whose ticket has gone missing

Tasks that point at an unknown ticket are flagged, so you can confirm the reference before closing the loop with the customer.

List BugHerd tasks in the Fabrikam Store project whose ticket reference does not match any Freshdesk ticket.

Product managers

See how many customer issues have a bug

Counts of matched pairs and gaps give you a quick read on how well customer problems reach the backlog.

How many Freshdesk problem tickets from the last 30 days have a BugHerd task in the Northwind Web project?

How it works

What PopdockAI does when you ask

You name a BugHerd project and a look back period, and your AI assistant matches tickets to tasks. If one side returns nothing it reports the other side only.

01

Ask

You name a BugHerd project, the days to look back and optionally a ticket type.

Your AI tool

02

Read

It pulls recent Freshdesk tickets and the BugHerd tasks for the project.

freshdesk-get-tickets
bugherd-get-tasks

03

Join

It matches each task's external ID to a ticket ID and sets aside tasks with none.

No items found.

04

Report

You get tickets with no task, tasks with an unknown ticket, matched pairs and counts.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.

get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
get-data

freshdesk-get-tickets

Returns tickets from Freshdesk, with filters on the fields that matter. Read-only.
Read only.Nothing in Freshdesk Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

No customer problem slips between support and development

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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