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See every bug a customer has raised in Freshdesk and BugHerd
For account managers who want a company's tickets and BugHerd tasks together, just by asking their AI assistant.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
A customer's bugs are split across two tools
Account managers cannot easily see which bugs a customer has reported, because reports are split between Freshdesk tickets and BugHerd. Finding them means listing the company's contacts and searching BugHerd for each email.
Without PopdockAI
- Find the company and its contacts in Freshdesk
- Search BugHerd by each contact email
- Check which tickets have a linked task
- Guess at the open count and severity
With PopdockAI
- The company is found, with candidates listed if several match
- Contacts and tickets are read from Freshdesk
- BugHerd is searched by contact email and by linked ticket
- Open bug count and top severity are reported, with nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For the Freshdesk company {company-name}, list its support tickets and the BugHerd tasks reported by its contacts in project {project-id}, looking back {lookback-days} days (default 30).
**Step 1: Find the company's people (Freshdesk server)**
Call `freshdesk-get-companies` with `name.contains` {company-name}. If more than one company matches, list them and stop. Take its `company-id`, then call `freshdesk-get-contacts` with `company-id` to get each contact's `email`.
**Step 2: Read the company's tickets (Freshdesk server)**
Call `freshdesk-get-tickets` with `company-id` and `created-at.from` set to today minus the lookback.
**Step 3: Read their bugs (BugHerd server)**
For each contact email, call `bugherd-get-tasks` with `project-id` {project-id} and `requester-email` set to that email. Also call `bugherd-get-tasks` with `external-id` for each ticket-id from step 2 and add any task not already found.
**Step 4: Report**
Company header, then a table of tickets (ticket-id, subject, status, priority, linked task-number or none), then tasks raised by the company's contacts (task-number, title, status, severity, requester email). Finish with the open bug count and the highest severity open.
**Rules & Guidelines:**
* `freshdesk-get-companies`, `freshdesk-get-contacts` and `freshdesk-get-tickets` are Freshdesk tools; `bugherd-get-tasks` is a BugHerd tool.
* Do not call any write tool on either server: nothing from the add-, update-, delete-, move-, reply- or note families, including `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-ticket`, `bugherd-add-task`, `bugherd-update-task` and `bugherd-add-comment`.
**Validation:**
* If the company has no contacts with an email, report tickets only and say the BugHerd side could not be searched by email.
* A contact with no tasks is normal; do not list them.Who it's for
One answer, three teams that use it
Account managers
Know the open bugs before a review
The open bug count and highest severity tell you what the customer will bring up before they do.
How many open bugs has Contoso raised in Freshdesk and the BugHerd project 51200 this quarter?
Support team leads
See which tickets have a bug behind them
A table of tickets with any linked task shows where engineering work is already under way.
List Fabrikam tickets from the last 60 days with their linked BugHerd tasks in project 48213.
Product managers
Weigh bugs by customer impact
Seeing all the bugs one account has reported helps you judge how much a fix matters to them.
Which BugHerd tasks were reported by Northwind Traders contacts, and how severe are the open ones?
How it works
What PopdockAI does when you ask
You name a company, a BugHerd project and a period, and your AI assistant gathers every bug that customer has raised. If no contacts have an email, it reports tickets only and says so.
01
Ask
You name the company, the BugHerd project and how many days to look back.
02
People
It finds the company in Freshdesk and reads its contacts and tickets.
03
Bugs
It searches BugHerd by each contact email and by linked ticket.
04
Report
It shows tickets, tasks, the open bug count and the highest open severity.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
freshdesk-get-companies
freshdesk-get-contacts
freshdesk-get-tickets
bugherd-get-tasks
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Every bug a customer has raised, in one view
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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