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Freshdesk company bug exposure from BugHerd
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Cross-Connector

See every bug a customer has raised in Freshdesk and BugHerd

For account managers who want a company's tickets and BugHerd tasks together, just by asking their AI assistant.

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Freshdesk company bug exposure from BugHerd
Which bugs has Northwind Traders reported? Check Freshdesk and BugHerd project 48213 for the last 30 days.
Northwind Traders has 3 open bugs, with a critical one still unresolved. - Tickets: 7 in 30 days, 2 linked to BugHerd tasks - Task 112: checkout fails on Safari, critical, open - Task 118: export column missing, normal, open - Task 97: typo on invoice page, minor, closed Want the full ticket table?
Freshdesk
Sample figures. Your results come from your own account.
freshdesk-get-companies
freshdesk-get-contacts
freshdesk-get-tickets
bugherd-get-tasks

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Freshdesk

Freshdesk
Run it on your own Freshdesk data.

Connect Freshdesk, pick your AI tool and paste the prompt.

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The problem

A customer's bugs are split across two tools

Account managers cannot easily see which bugs a customer has reported, because reports are split between Freshdesk tickets and BugHerd. Finding them means listing the company's contacts and searching BugHerd for each email.

Without PopdockAI

  • Find the company and its contacts in Freshdesk
  • Search BugHerd by each contact email
  • Check which tickets have a linked task
  • Guess at the open count and severity

With PopdockAI

  • The company is found, with candidates listed if several match
  • Contacts and tickets are read from Freshdesk
  • BugHerd is searched by contact email and by linked ticket
  • Open bug count and top severity are reported, with nothing changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For the Freshdesk company {company-name}, list its support tickets and the BugHerd tasks reported by its contacts in project {project-id}, looking back {lookback-days} days (default 30).

**Step 1: Find the company's people (Freshdesk server)**

Call `freshdesk-get-companies` with `name.contains` {company-name}. If more than one company matches, list them and stop. Take its `company-id`, then call `freshdesk-get-contacts` with `company-id` to get each contact's `email`.

**Step 2: Read the company's tickets (Freshdesk server)**

Call `freshdesk-get-tickets` with `company-id` and `created-at.from` set to today minus the lookback.

**Step 3: Read their bugs (BugHerd server)**

For each contact email, call `bugherd-get-tasks` with `project-id` {project-id} and `requester-email` set to that email. Also call `bugherd-get-tasks` with `external-id` for each ticket-id from step 2 and add any task not already found.

**Step 4: Report**

Company header, then a table of tickets (ticket-id, subject, status, priority, linked task-number or none), then tasks raised by the company's contacts (task-number, title, status, severity, requester email). Finish with the open bug count and the highest severity open.

**Rules & Guidelines:**

* `freshdesk-get-companies`, `freshdesk-get-contacts` and `freshdesk-get-tickets` are Freshdesk tools; `bugherd-get-tasks` is a BugHerd tool.
* Do not call any write tool on either server: nothing from the add-, update-, delete-, move-, reply- or note families, including `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `freshdesk-update-ticket`, `bugherd-add-task`, `bugherd-update-task` and `bugherd-add-comment`.

**Validation:**

* If the company has no contacts with an email, report tickets only and say the BugHerd side could not be searched by email.
* A contact with no tasks is normal; do not list them.

Who it's for

One answer, three teams that use it

Account managers

Know the open bugs before a review

The open bug count and highest severity tell you what the customer will bring up before they do.

How many open bugs has Contoso raised in Freshdesk and the BugHerd project 51200 this quarter?

Support team leads

See which tickets have a bug behind them

A table of tickets with any linked task shows where engineering work is already under way.

List Fabrikam tickets from the last 60 days with their linked BugHerd tasks in project 48213.

Product managers

Weigh bugs by customer impact

Seeing all the bugs one account has reported helps you judge how much a fix matters to them.

Which BugHerd tasks were reported by Northwind Traders contacts, and how severe are the open ones?

How it works

What PopdockAI does when you ask

You name a company, a BugHerd project and a period, and your AI assistant gathers every bug that customer has raised. If no contacts have an email, it reports tickets only and says so.

01

Ask

You name the company, the BugHerd project and how many days to look back.

Your AI tool

02

People

It finds the company in Freshdesk and reads its contacts and tickets.

freshdesk-get-companies
freshdesk-get-contacts
freshdesk-get-tickets

03

Bugs

It searches BugHerd by each contact email and by linked ticket.

bugherd-get-tasks

04

Report

It shows tickets, tasks, the open bug count and the highest open severity.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.

get-data

freshdesk-get-companies

Returns companies from Freshdesk, with filters on the fields that matter. Read-only.
get-data

freshdesk-get-contacts

Returns contacts from Freshdesk, with filters on the fields that matter. Read-only.
get-data

freshdesk-get-tickets

Returns tickets from Freshdesk, with filters on the fields that matter. Read-only.
get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
Read only.Nothing in Freshdesk Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Every bug a customer has raised, in one view

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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