Account health briefs from Freshdesk and Capsule CRM

**Objective:** Produce an account health brief for the customer named `{company-name}`, using the last `{lookback-days}` days (default 90) of activity.

**Step 1: Support side (freshdesk server)**

Call `freshdesk-get-companies` with `name.contains` set to `{company-name}`. If several match, list them and stop. Note `company-id`, `health-score`, `account-tier`, `renewal-date`. Call `freshdesk-get-tickets` with that `company-id` and `created-at.from` at the lookback start. Call `freshdesk-get-time-entries` for the ticket ids if hours spent are relevant.

**Step 2: Sales side (capsule-crm server)**

Call `capsule-crm-get-party` with `organization-name.contains` set to `{company-name}` and note the matching parties. Call `capsule-crm-get-opportunity` with `party-name.contains` set to `{company-name}` and `capsule-crm-get-case` with `party-name.contains` set to `{company-name}`.

**Step 3: Report**

Sections: Support (ticket volume, open vs resolved, escalations, average priority mix, health-score), Pipeline (open opportunities with value and expected-close-date), Cases (open cases and severity), Renewal (renewal-date from Freshdesk against expected-close-date of any renewal opportunity). End with an overall rating of Green, Amber or Red and the two facts that drove it.

**Rules & Guidelines:**

* `freshdesk-get-companies`, `freshdesk-get-tickets` and `freshdesk-get-time-entries` are on the freshdesk server; `capsule-crm-get-party`, `capsule-crm-get-opportunity` and `capsule-crm-get-case` are on the capsule-crm server.
* Read-only. Do not call any add, update or delete tool on either server.

**Validation:**

* If the customer exists in only one system, report that side and flag the gap.
* If renewal-date and the CRM close date disagree, show both and flag it.