Check renewing Freshdesk accounts against your Capsule CRM pipeline

**Objective:** Find customers whose Freshdesk `renewal-date` falls in the next `{window-days}` days (default 60) and flag the ones at risk.

**Step 1: Find renewals (freshdesk server)**

Call `freshdesk-get-companies` with `renewal-date.from` set to today and `renewal-date.to` set to today plus the window. If `{industry}` is given, also pass it as `industry`. If none, say so and stop.

**Step 2: Support load (freshdesk server)**

For each company call `freshdesk-get-tickets` with its `company-id`, and count tickets with a `status` that is not resolved or closed, plus any `escalated` ones.

**Step 3: Pipeline cover (capsule-crm server)**

For each company call `capsule-crm-get-opportunity` with `party-name.contains` set to the company `name` and look for an open renewal opportunity whose `expected-close-date` is near the renewal-date. If the name finds nothing, call `capsule-crm-get-party` with `organization-name.contains` set to the name to confirm whether the company exists in Capsule at all.

**Step 4: Report**

A table sorted by renewal-date: company, renewal-date, health-score, open tickets, escalated tickets, renewal opportunity (name, milestone-name, value) or None. Mark a company at risk when it has escalated or many open tickets, or no renewal opportunity in the CRM, and say which.

**Rules & Guidelines:**

* `freshdesk-get-companies` and `freshdesk-get-tickets` are on the freshdesk server; `capsule-crm-get-opportunity` and `capsule-crm-get-party` are on the capsule-crm server.
* Read-only. Do not call `capsule-crm-add-opportunity`, `capsule-crm-add-task` or any other write tool.

**Validation:**

* Names differ between systems; list any company you could not match rather than treating it as having no opportunity.
* Use `max-records` to keep each call small.