Find escalated Freshdesk customers who have gone quiet in Chorus

**Objective:** List companies that have escalated open tickets in Freshdesk but no Chorus conversation in the last `{quiet-days}` days (default 14), reading at most `{max-tickets}` tickets (default 50).

**Step 1: Find the escalated tickets (Freshdesk)**

Call `freshdesk-get-tickets` with `escalated` set to true and `max-records` set to `{max-tickets}`. Keep only tickets that are not resolved or closed. Group by company-id.

**Step 2: Name the companies (Freshdesk)**

For each distinct company-id call `freshdesk-get-companies` with `company-id` to get the company name. Skip tickets with no company and list them separately.

**Step 3: Check for recent conversations (Chorus)**

For each company call `chorus-get-engagements` with `account-name` set to the company name and `date.from` set to the quiet-days start. A company with no result is "quiet".

**Step 4: Report**

Table of quiet companies first: company, number of escalated tickets, oldest ticket age, last conversation date if any. Then companies that were contacted recently, in one short list.

**Rules & Guidelines:**

* `freshdesk-get-tickets` and `freshdesk-get-companies` are on the freshdesk server; `chorus-get-engagements` is on the chorus server.
* The join is company name; a name mismatch looks like silence, so note that quiet results may be name mismatches.
* Do not call any create, update, delete, reply or note tool on either server (for example `freshdesk-add-ticket`, `freshdesk-update-ticket`, `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `chorus-add-moment`, `chorus-update-moment`).

**Validation:**

* If there are no escalated tickets, say so and stop.