Walk into account calls knowing the open tickets

**Objective:** Prepare a brief for the account named `{account-name}`, combining open support history in Freshdesk with recent sales conversations in Chorus, looking back `{lookback-days}` days (default 30).

**Step 1: Find the company in Freshdesk**

Call `freshdesk-get-companies` with `name.contains` set to `{account-name}`. If more than one company matches, list them (name, company-id, domains) and stop to ask which one. If none match, say the account is absent from Freshdesk and continue with Chorus only.

**Step 2: Pull the support picture (Freshdesk)**

Call `freshdesk-get-tickets` with `company-id` from Step 1 and `created-at.from` set to the lookback start. Count tickets by status and priority, and list every escalated or urgent open ticket (ticket-id, subject, status, priority, due-by). Call `freshdesk-get-satisfaction-ratings` with the same date range and note any low ratings with their feedback.

**Step 3: Pull the conversation picture (Chorus)**

Call `chorus-get-engagements` with `account-name` set to the Freshdesk company name from Step 1 (or `{account-name}` if there was no Freshdesk match) and `date.from` set to the lookback start. If nothing returns, retry once with `account-name.contains`. List each engagement (date, subject, conversation-type, user-name, meeting-summary).

**Step 4: Report**

Give: a one-line account headline, support summary, conversation summary, and 3 talking points that link the two (for example an open escalation the rep should raise on the next call).

**Rules & Guidelines:**

* `freshdesk-get-companies`, `freshdesk-get-tickets` and `freshdesk-get-satisfaction-ratings` are on the freshdesk server; `chorus-get-engagements` is on the chorus server.
* Match the two systems on company name only. Say so in the report, and flag when the names differ slightly.
* Do not call any create, update, delete, reply or note tool on either server (for example `freshdesk-add-ticket`, `freshdesk-update-ticket`, `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `chorus-add-moment`, `chorus-update-moment`).

**Validation:**

* If either side returns nothing, say which and still report the other side.