Brief the deal owner on support health before the call

**Objective:** Brief a salesperson on the support health of the customer behind the Dynamics 365 Sales opportunity matching `{opportunity-topic}`, looking at Freshdesk tickets from the last `{lookback-days}` days (default 90).

**Step 1: Find the opportunity (Dynamics 365 Sales server)**

Call `dynamics-365-sales-get-opportunities` with `topic.contains` set to the topic. If more than one opportunity matches, list them (topic, potential-customer, sales-stage, est-revenue) and stop for the user to choose. Note `potential-customer`, `sales-stage`, `est-revenue` and `est-close-date`.

**Step 2: Find the customer in Freshdesk (Freshdesk server)**

Call `freshdesk-get-companies` with `name.contains` set to `potential-customer`. If nothing matches, retry once with the first word of the name. If still nothing, report "customer not found in Freshdesk" with the Dynamics details and stop. If several match, list them and stop.

**Step 3: Pull support activity (Freshdesk server)**

Call `freshdesk-get-tickets` with `company-id` from the company, `created-at.from` set to the lookback start, and a sensible `max-records`. Call `freshdesk-get-satisfaction-ratings` for the same period if the tickets give you ids to filter on (`ticket-id`).

**Step 4: Report**

* Opportunity: topic, customer, stage, estimated revenue, estimated close date
* Freshdesk company: name, account-tier, health-score, renewal-date
* Tickets: count by status and priority, any escalated or overdue (`due-by` passed and not resolved), the 5 most recent subjects
* Satisfaction: ratings found, if any
* A short risk note: is there anything in support that could threaten this deal

**Rules & Guidelines:**

* `dynamics-365-sales-get-opportunities` is on the Dynamics 365 Sales server; `freshdesk-get-companies`, `freshdesk-get-tickets` and `freshdesk-get-satisfaction-ratings` are on the Freshdesk server.
* This prompt is read-only. Do not call any create, update, add, delete or reply tool on either server.

**Validation:**

* The two systems share no id. Match the customer by name only, and state that the match is by name.
* If Freshdesk returns no tickets, say so plainly rather than implying a healthy account.