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Answer customer questions from one account profile
For support and account managers who want a customer's balance, orders and contacts by asking their AI assistant.
On this page
Connector
Connect PowerGP Online, pick your AI tool and paste the prompt.
The problem
One customer question means four Dynamics GP screens
When a customer asks about a balance, an order or their contact, support opens the customer card, addresses, receivables and sales documents in turn. Each screen answers part of the question, and the full picture takes minutes to build.
Without PopdockAI
- Open the customer card and the addresses
- Look up the salesperson on another screen
- Check receivables for open and overdue items
- Pull sales documents for the last year
With PopdockAI
- The customer matched, with a stop if several match
- Addresses, salesperson, receivables and orders read together
- Overdue items called out and up to three observations
- Only name, ID and territory for the salesperson
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Build a complete account profile for customer `{customer}` in `{company}` (default company if empty).
**Step 1: Find the customer**
Call `powergp-online-get-customers` with `customer-number` equal to `{customer}`. If nothing matches, retry with `customer-name.contains`. If more than one matches, list them (number, name, balance due) and stop.
**Step 2: Addresses and salesperson**
Call `powergp-online-get-customeraddresses` with the customer number, then `powergp-online-get-salespeople` with `salesperson-id` from Step 1.
**Step 3: Receivables**
Call `powergp-online-get-receivablestransactions` with the customer number. Split open items from paid, and list those with `days-past-due` above zero.
**Step 4: Orders**
Call `powergp-online-get-salesdocuments` with the customer number and `document-date.from` set to a year ago. Summarize by type and total.
**Step 5: Report**
Sections: identity and contact, addresses, salesperson, balance position, overdue items, 12 month order summary. Close with up to three observations such as a rising overdue balance or no orders in 90 days.
**Rules & Guidelines:**
* This prompt is read-only. Only the get tools on this server exist; never try to change, post, approve, release or delete anything in Dynamics GP.
* Do not call payables, payroll or purchasing tools.
* For the salesperson show name, id and territory only.
**Validation:**
* If any call returns nothing, write "none found" for that section.Who it's for
One answer, three teams that use it
Support agents
Answer balance and order questions fast
See what a customer owes and what they ordered recently without switching between screens.
What is the balance and recent order history for customer CONTOSO001?
Account managers
Prepare for a review in one read
A 12 month order summary and overdue items give you the talking points before the meeting.
Profile Northwind Traders in Dynamics GP before my quarterly review with them.
Credit analysts
Spot a rising overdue balance
Observations call out trends such as a growing overdue balance, so you can act early.
Is Fabrikam's overdue balance growing, and who is their salesperson?
How it works
What PopdockAI does when you ask
You give a customer number or name and your AI assistant builds the profile from PowerGP Online. It stops if several customers match and never changes a record.
01
Ask
You give a customer number or name.
02
Match
It finds the customer in Dynamics GP and stops if several match.
03
Read
It reads addresses, salesperson, receivables and recent orders.
04
Report
It shows the profile, overdue items and up to three observations.
What PopdockAI provides
The tools behind the answer
Ready made tools for PowerGP Online and one secure connection to your AI tool. No code, no exports.
powergp-online-get-customers
powergp-online-get-customeraddresses
powergp-online-get-salespeople
powergp-online-get-receivablestransactions
powergp-online-get-salesdocuments
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Customer questions answered from one profile
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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