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Reassign and escalate BugHerd tasks with a note attached
For project leads who want to change a BugHerd task's assignee or severity by asking their AI assistant, with a record of why.
On this page
Connector
Connect BugHerd, pick your AI tool and paste the prompt.
The problem
Reassigned tasks arrive with no context
When a BugHerd task needs a new owner or a higher severity, you change the fields and then leave a note. The note is the step that gets skipped, so the new owner has no context and nobody can see why it was escalated.
Without PopdockAI
- Open the task and change the owner or severity
- Look up the right person among similar names
- Skip the note explaining the change
- Leave the new owner guessing why
With PopdockAI
- Current values are read and the new owner is matched
- You see current and new values side by side
- Only the changing fields are updated
- A one line note on the task says what changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Update task `{task-number}` in the BugHerd project `{project-name}`: assign it to `{assignee-name}` and set severity `{severity}`, keeping whatever is left empty.
**Step 1: Find the project**
Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If more than one project matches, list their names and project-id values and ask which one is meant; do not guess. Use the matching project's project-id in every later call.
**Step 2: Read the task**
Call `bugherd-get-tasks` with `project-id` and `task-number`. If it is not found, say so and stop. Note its task-id, current assignee, severity and status.
**Step 3: Resolve the new assignee**
If `{assignee-name}` is given, call `bugherd-get-users` with `display-name.contains`. If several people match, list them and ask which one. Take their user-id.
**Step 4: Confirm, then write**
Show current and new values side by side and wait for an explicit yes. Then:
* Call `bugherd-update-task` once with `project-id`, `task-id`, and only the fields that change (`assignee-id`, `severity`).
* Call `bugherd-add-comment` once with `project-id`, `task-id` and a one-line note saying what changed, for example "Reassigned to Jane and raised to critical."
**Step 5: Report**
What changed, and the note that was added.
**Rules & Guidelines:**
* The only write tools this prompt may call are `bugherd-update-task` and `bugherd-add-comment`, each once, after the user confirms.
* If nothing would change, say so and do not write.
**Validation:**
* If `bugherd-update-task` fails, do not add the comment; show the error.Who it's for
One answer, three teams that use it
Project managers
Escalate client bugs with a trail
Raise severity and hand over in one step, and the team can see why on the task.
Raise task 74 in the Fabrikam Shop BugHerd project to critical and assign it to Dana.
Team leads
Rebalance work when people are out
Move tasks to a colleague with a note, so they start with context.
Reassign task 312 in the Northwind Traders site project from Sam to Priya while Sam is on leave.
Developers
Hand a task back cleanly
Pass a task to the right specialist with a record of the handover.
Reassign task 55 in the Contoso Portal project to Jo Lee, she owns the payments code.
How it works
What PopdockAI does when you ask
You name the task and the change, and your AI assistant reads it in BugHerd. Nothing is written until you have seen the before and after and said yes.
01
Ask
You name the task, its project and the new assignee or severity.
02
Read
It reads the task's current values and matches the new assignee.
03
Confirm
You see current and new values side by side and say yes.
04
Update
It changes only those fields and adds a note saying what changed.
What PopdockAI provides
The tools behind the answer
Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.
bugherd-get-projects
bugherd-get-tasks
bugherd-get-users
bugherd-update-task
bugherd-add-comment
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Every reassignment with a note attached
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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