Connectors

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BugHerd

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Follow up BugHerd feedback in Zendesk
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Cross-Connector

Make sure every outside BugHerd report hears back from support

For support teams who want feedback left in BugHerd by clients and visitors turned into Zendesk tickets, by asking their AI assistant.

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Follow up BugHerd feedback in Zendesk
Open Zendesk tickets for any outside feedback left in the Northwind site BugHerd project this week.
3 outside feedback items need a reply, and 1 is already in Zendesk. - Alex Moreno: Website feedback: Contact form does not send on Safari - Lee Chen: Website feedback: Pricing table overlaps the footer on tablets - Sam Ortiz: Website feedback: Broken link to the returns policy - Already in Zendesk: Dana Whitfield, ticket 51207 Shall I open these 3 tickets? You can remove any first.
BugHerd
Sample figures. Your results come from your own account.
bugherd-get-projects
bugherd-get-feedback
bugherd-get-users
zendesk-get-ticket
bugherd-add-comment

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugHerd

BugHerd
Run it on your own BugHerd data.

Connect BugHerd, pick your AI tool and paste the prompt.

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The problem

Outside feedback in BugHerd never hears back

Clients and visitors leave feedback in BugHerd, but support replies from Zendesk. Someone has to pick outside feedback from the team's notes, check for an existing ticket and open one, or the reporter never hears back.

Without PopdockAI

  • Pick outside feedback from the team's own notes
  • Search Zendesk for an existing ticket from each person
  • Open tickets one at a time
  • Forget to note the ticket on the BugHerd item

With PopdockAI

  • Team members and items with no email are left out
  • People with a matching open Zendesk ticket are skipped
  • You approve or remove each ticket before it is created
  • The ticket number is commented on the BugHerd item

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** For feedback left in the BugHerd project `{project-name}` in the last `{lookback-days}` days (default 7) by people outside the team, open Zendesk tickets so support can reply to them.

**Step 1: Read the feedback**

Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If several match, list their names and project-id values and ask which one; do not guess. Then call `bugherd-get-feedback` with `project-id` and `created.from` set to the start of the period. Call `bugherd-get-users` once: feedback whose requester-email belongs to a BugHerd user is from the team; leave it out. Leave out feedback with no requester-email.

**Step 2: Skip people already being handled**

For each remaining item, call `zendesk-get-ticket` with `requester-email` and `created.from` set to the feedback's created date. If an open ticket clearly covers the same thing, list it under "already in Zendesk".

**Step 3: Confirm, then write**

Show the tickets you will open (requester, subject, first line of the feedback) and wait for an explicit yes; accept removals. For each approved item:

1. Call `zendesk-add-ticket` once with `requester-email`, `subject` "Website feedback: " plus the first 60 characters of the description, `comment` set to the feedback text and the page, `type` question, and `priority` normal (high for critical severity).
2. Call `bugherd-add-comment` once with `project-id`, `task-id` and "Support is following up in Zendesk ticket <id returned by zendesk-add-ticket>."

**Step 4: Report**

Tickets opened (with ids), items already in Zendesk, and anything that failed.

**Rules & Guidelines:**

* Tools named bugherd-... are on the bugherd MCP server; tools named zendesk-... are on the zendesk MCP server. If either set of tools is missing, say which server is not connected and stop.
* The only write tools this prompt may call are `zendesk-add-ticket` and `bugherd-add-comment`, once per approved item.
* The ticket's first comment is visible to the requester: write it as a courteous acknowledgement followed by their feedback, not as internal notes.

**Validation:**

* If there is no outside feedback in the period, say so and stop.

Who it's for

One answer, three teams that use it

Support agents

Reply to website feedback from Zendesk

Get tickets for outside feedback in your normal queue, without watching BugHerd.

Open Zendesk tickets for outside feedback in the Contoso Portal BugHerd project from the last 14 days.

Support team leads

Avoid duplicate tickets

People already talking to support are skipped, so nobody gets two replies.

Which outside feedback in the Fabrikam Shop project needs a Zendesk ticket this week? Skip anyone with an open ticket.

Web project managers

Keep a trail in both tools

Every follow up is noted on the BugHerd item, so the web team sees support is handling it.

Follow up this week's outside feedback in the Northwind Traders site BugHerd project in Zendesk.

How it works

What PopdockAI does when you ask

You name the BugHerd project and period, and your AI assistant prepares a Zendesk follow up for each outside reporter. Nothing is created until you approve it.

01

Ask

You name the BugHerd project and a period.

Your AI tool

02

Filter

It keeps feedback from people outside the team and skips anyone with a matching open Zendesk ticket.

bugherd-get-projects
bugherd-get-feedback
bugherd-get-users
zendesk-get-ticket

03

Confirm

You see the tickets it will open and approve or remove each.

No items found.

04

Create

It opens each approved Zendesk ticket and comments the ticket number in BugHerd.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.

get-data

bugherd-get-projects

Returns BugHerd projects with their website, owner, visibility and status. Filter by project ID, name, owner or active status.
get-data

bugherd-get-feedback

Returns feedback waiting in BugHerd feedback inboxes, with the same fields and filters as tasks: project, task number, title, status, severity, assignee, requester email, external ID and dates.
get-data

bugherd-get-users

Returns the members of the BugHerd organization with their display name and email. Filter by email or name.
get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
run-action

bugherd-add-comment

Adds a comment to a BugHerd task, as a given user or email, optionally private to the team.
Read only.Nothing in BugHerd Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Every outside reporter hears back, once

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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