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BugHerd

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Rank BugHerd bugs by Zendesk ticket load
Report
Cross-Connector

Fix the BugHerd bugs that cost support the most

For teams planning web fixes who want open BugHerd bugs ranked by the Zendesk tickets they cause, by asking their AI assistant.

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Rank BugHerd bugs by Zendesk ticket load
Which open bugs in the Northwind site BugHerd project are causing the most Zendesk tickets this month?
9 open BugHerd bugs are tied to 27 Zendesk tickets in the last 30 days. - Top: task #142, Password reset email never arrives, 3 linked and 8 related tickets, 4 bad ratings - Second: task #118, Invoice PDF download fails, 2 linked and 5 related tickets - Third: task #131, Mobile menu will not close, 4 related tickets - Note: related tickets are matched by judgment from the subject Want the full ranked table?
BugHerd
Sample figures. Your results come from your own account.
bugherd-get-projects
bugherd-get-tasks
zendesk-get-ticket
zendesk-get-satisfaction-rating

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugHerd

BugHerd
Run it on your own BugHerd data.

Connect BugHerd, pick your AI tool and paste the prompt.

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The problem

Bug priority ignores how much support work they cause

The BugHerd backlog shows severity, but not how many customers a bug pushes into Zendesk. Counting that means reading linked tickets and searching for similar complaints per bug, so fixes are prioritised without knowing the support cost.

Without PopdockAI

  • Read the tickets linked to each open bug
  • Search Zendesk for similar complaints by hand
  • Check satisfaction ratings ticket by ticket
  • Prioritise fixes by severity alone

With PopdockAI

  • Linked Zendesk tickets are counted for each open bug
  • Related tickets for serious bugs are found and marked as judgment
  • Bad satisfaction ratings are noted
  • The three fixes that would save support most are named, nothing changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Rank the open bugs in the BugHerd project `{project-name}` by the support load they caused in Zendesk over the last `{lookback-days}` days (default 30).

How the two systems are linked: a BugHerd task created from a Zendesk ticket carries "zendesk:<ticket id>" in its external-id, and the ticket gets a private note naming the task. When a ticket is raised from a BugHerd task, the task gets a comment naming the ticket.

**Step 1: Read the open bugs**

Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If several match, list their names and project-id values and ask which one; do not guess. Then call `bugherd-get-tasks` with `project-id` and `max-records` 500. Drop done and closed tasks.

**Step 2: Count tickets per bug**

* Linked: a task with external-id "zendesk:<id>" counts that ticket.
* Related: for each critical or important task, pick two or three distinctive words from its title and call `zendesk-get-ticket` with `subject.contains` for each and `created.from` set to the start of the period. Count tickets that clearly describe the same problem; say these are matched by judgment.
* For counted tickets, also note the satisfaction score when there is one (`zendesk-get-satisfaction-rating` with `ticket-id`).

**Step 3: Report**

A table ordered by ticket count: task number, title, severity, linked tickets, related tickets, bad satisfaction ratings, oldest ticket. Then the three fixes that would save support the most, one sentence each.

**Rules & Guidelines:**

* Tools named bugherd-... are on the bugherd MCP server; tools named zendesk-... are on the zendesk MCP server. If either set of tools is missing, say which server is not connected and stop.
* This prompt is read-only. Do not call any BugHerd write tool (`bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`) or any Zendesk write tool (`zendesk-add-ticket`, `zendesk-update-ticket`, `zendesk-add-ticket-comment`, `zendesk-make-ticket-comment-private`, `zendesk-add-user`, `zendesk-update-user`, `zendesk-add-organization`, `zendesk-update-organization`, `zendesk-add-organization-member`, `zendesk-add-group`, `zendesk-update-group`, `zendesk-add-group-member`).

**Validation:**

* If no bug has any ticket, say so: support is not seeing these bugs.

Who it's for

One answer, three teams that use it

Product managers

Prioritise by customer impact

Rank open bugs by the tickets they generate, so the backlog reflects what customers feel.

Rank open bugs in the Contoso Portal BugHerd project by Zendesk tickets over the last 30 days.

Support managers

Make the case for a fix

Show the dev team which bugs drive the most tickets and bad ratings.

Which Fabrikam Shop BugHerd bugs caused the most Zendesk tickets and bad ratings this quarter?

Engineering managers

Pick fixes that cut ticket volume

Use the top three fixes to plan the sprint around support load.

What are the three Northwind Traders site bugs that would save support the most if fixed?

How it works

What PopdockAI does when you ask

You name the BugHerd project and a period, and your AI assistant weighs each open bug by its Zendesk load. It only reads both systems.

01

Ask

You name the BugHerd project and a period.

Your AI tool

02

Read

It reads the open bugs and the Zendesk tickets already linked to them.

bugherd-get-projects
bugherd-get-tasks
zendesk-get-ticket

03

Match

For critical and important bugs it finds related tickets by subject and notes satisfaction ratings.

zendesk-get-ticket
zendesk-get-satisfaction-rating

04

Report

You get a ranked table and the three fixes that would save support most, with nothing changed.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.

get-data

bugherd-get-projects

Returns BugHerd projects with their website, owner, visibility and status. Filter by project ID, name, owner or active status.
get-data

bugherd-get-tasks

Returns tasks from BugHerd projects: title, description, status, severity, assignee, requester, page, tags, due date and external ID. Filter by project, task number, title, status, severity, assignee, requester email, external ID and due or created date.
get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
get-data

zendesk-get-satisfaction-rating

Returns Zendesk customer satisfaction (CSAT) ratings with the score, the customer's comment and reason, and the ticket, agent and group they relate to. Filter by score or date to find bad ratings.
Read only.Nothing in BugHerd Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Fix the bugs that cost support the most

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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