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Reconcile a Chargebee customer to Business Central
For finance teams who want to know a customer is set up correctly in the ERP, just by asking their AI assistant.
On this page
Connector
Connect Chargebee, pick your AI tool and paste the prompt.
The problem
Customer record mismatches surface when invoices fail to post
A billing analyst checks by hand whether a Chargebee customer was set up correctly in Business Central. Mismatched names, emails or terms are found only when an invoice fails to post, and every field has to be compared across two systems.
Without PopdockAI
- Find the customer in Chargebee
- Search Business Central by email, then name
- Compare name, phone, currency and terms field by field
- Check balances and the blocked flag separately
With PopdockAI
- The Chargebee customer is found, stopping on none or several
- The Business Central customer is found by email or company name
- Every field is marked match, mismatch or missing
- Balances sit side by side and nothing is created or updated
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Compare the Chargebee customer matching `{customer-email}` with the Business Central customer record and report every difference. Look back no further than needed; no date range applies.
**Step 1: Find the customer in Chargebee**
Call `chargebee-get-customer` (Chargebee server) with `email` set to `{customer-email}`. If it returns more than one customer, list them (id, company, email) and stop so the user can pick one. If it returns none, say the customer is not in Chargebee and stop.
**Step 2: Find the match in Business Central**
Call `business-central-get-customer` (Business Central server) with `email` set to the Chargebee customer's `email`. If `{company}` is provided, pass it as `company`. If nothing comes back, retry once with `name.contains` set to the Chargebee `company` value (or `last-name` when company is empty). Treat a name-only match as "probable" and say so. If still nothing, report the customer as present in Chargebee and absent from Business Central, and skip to Step 4.
**Step 3: Compare**
Compare these pairs and flag each mismatch: Chargebee `company` or first and last name vs Business Central `name`; `email` vs `email`; `phone` vs `phone-number`; `preferred-currency` vs the customer's currency where shown; Chargebee `net-term-days` vs Business Central `payment-terms-code`. Also show Chargebee `unbilled-charges` and `excess-payments` next to Business Central `balance-due`, `balance` and `blocked`.
**Step 4: Report**
Output a table with one row per compared field (Chargebee value, Business Central value, Match / Mismatch / Missing), then a one-line verdict: aligned, aligned with differences, or not found in Business Central.
**Rules & Guidelines:**
* `chargebee-get-customer` is on the Chargebee server; `business-central-get-customer` is on the Business Central server.
* This is read-only. Do not call any Business Central create or update tool.
* Do not guess a match on a fuzzy name alone without labelling it probable.
**Validation:**
* If either server returns an error or is not connected, say which one and stop.
* Currency, rounding and case differences in names are not mismatches unless the values differ in substance; note them as cosmetic.Who it's for
One answer, three teams that use it
Billing analysts
Check setup before the first invoice
Confirm name, email, currency and terms agree before Chargebee invoices flow into Business Central.
Compare Chargebee customer ap@contoso.com with their Business Central customer.
Credit controllers
See balances and blocks together
Chargebee unbilled charges and excess payments sit beside Business Central balance and blocked flag.
Is Fabrikam blocked in Business Central, and what do they have unbilled in Chargebee?
Master data managers
Fix mismatched terms and currency
Payment terms or currency that differ are marked, so you know which record to correct.
Do the payment terms and currency for billing@northwindtraders.com match in Chargebee and Business Central?
How it works
What PopdockAI does when you ask
You give a customer email and your AI assistant compares the two customer records field by field. A name only match is labelled probable and nothing is changed.
01
Ask
You give the customer email.
02
Find
It finds the Chargebee customer and the matching Business Central customer.
03
Compare
It compares name, email, phone, currency, terms and balances.
04
Report
You get a field by field table and a one line verdict.
What PopdockAI provides
The tools behind the answer
Ready made tools for Chargebee and one secure connection to your AI tool. No code, no exports.
chargebee-get-customer
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Record differences found before an invoice fails
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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