Find conversations your reps never logged in Dynamics 365 Sales

**Objective:** For the rep `{rep-name}`, compare the conversations Chorus recorded in the last `{lookback-days}` days (default 14) with the phone calls, appointments and other activities they logged in Dynamics 365 Sales, and list the accounts where the CRM has no record of a conversation that took place.

**Step 1: Identify the rep on both sides**

Call `dynamics-365-sales-get-systemusers` with `full-name` = `{rep-name}` (retry with `full-name.contains`). If more than one matches, list them and stop. Keep `full-name` and `primary-email`.

Call `chorus-get-users` with `email` = that `primary-email`. If there is no match, retry with `name` = `{rep-name}`, and report that the rep's email differs between the systems.

**Step 2: Read both activity streams**

* Chorus: `chorus-get-engagements` with `user-email` = the rep's Chorus email and `date.from` = today minus `{lookback-days}` days.
* Dynamics 365 Sales: `dynamics-365-sales-get-phonecalls` with `owner` = the rep's full name and `due.from` for the same window; `dynamics-365-sales-get-appointments` with `owner` and `start-time.from`; `dynamics-365-sales-get-activitypointers` with `owner` and `due-date.from`.

**Step 3: Match**

Group the Chorus conversations by `account-name`. For each account, look for a Dynamics 365 activity on the same day (or the day after) whose `regarding` contains the account name or the conversation's `opportunity-name`.

**Step 4: Report**

* Totals: Chorus conversations, Dynamics 365 calls and appointments, and how many conversations matched.
* Unlogged: a table of conversations with no matching CRM activity: date, account, opportunity name, subject, duration.
* CRM-only: logged calls and appointments with no Chorus recording, in one short list.

**Rules & Guidelines:**

* `dynamics-365-sales-get-systemusers`, `dynamics-365-sales-get-phonecalls`, `dynamics-365-sales-get-appointments` and `dynamics-365-sales-get-activitypointers` are on the Dynamics 365 Sales server. `chorus-get-users` and `chorus-get-engagements` are on the Chorus server.
* This prompt is read-only. Do not call `dynamics-365-sales-create-phone-call`, `dynamics-365-sales-create-task`, `dynamics-365-sales-create-note` or any Chorus action tool. If the user wants the gaps logged, point them to the `log-conversation-to-crm` prompt.
* Report facts, not a judgement of the rep.

**Validation:**

* If the rep has no Chorus conversations in the window, report that and stop; an empty Chorus side is not evidence of unlogged work.
* A match on the day after counts, since reps often log calls late.