Find issues logged in Freshdesk but missing in Salesforce

**Objective:** For `{company-name}`, compare open Freshdesk tickets with open Salesforce cases and report issues that appear in only one system.

**Step 1: Freshdesk tickets**

Call `freshdesk-get-companies` with name.contains set to the company name (stop and list if several match), then `freshdesk-get-tickets` with company-id from the result. Keep tickets whose status is not resolved or closed.

**Step 2: Salesforce cases**

Call `salesforce-get-account` with name.contains set to the company name (stop and list if several match), then `salesforce-get-case` with account-id and closed set to false.

**Step 3: Pair them**

Pair a ticket with a case when the case contact-email equals the ticket requester email and the subjects are similar, or when the case subject or description quotes the ticket id. Treat unpaired items as gaps. Where paired, compare priority and status and flag a mismatch (for example ticket Urgent, case Low).

**Step 4: Report**

A table of paired items, then two lists: tickets with no case, and cases with no ticket. End with the three gaps most worth fixing first.

**Rules & Guidelines:**

* reshdesk-* tools are on the freshdesk server and salesforce-* tools are on the salesforce server; both servers must be connected.
* This prompt is read-only. Never call any freshdesk add, update, delete or reply tool (such as reshdesk-add-ticket-note, reshdesk-update-ticket, reshdesk-reply-to-ticket) or any salesforce add or update tool (such as salesforce-add-case, salesforce-add-contact, salesforce-update-account).

**Validation:**

* If one side has no open items, say so and report the other side as the gap.
* Mark any pairing you are unsure of as "possible match" rather than asserting it.