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Send only accurate reminders and finance charges
For finance teams who want draft reminders checked against payments and terms before they are issued, by asking their AI assistant.
On this page
Connector
Connect Microsoft Dynamics 365 Business Central, pick your AI tool and paste the prompt.
The problem
Reminders go out for invoices the customer already paid
Draft reminders and finance charge memos are often prepared days before they are issued. Customers pay in the meantime, and reminding someone about a settled invoice, or charging interest twice, damages the relationship.
Without PopdockAI
- Open each draft reminder
- Check every line against the current remaining amount
- Compare with reminder terms and earlier charges
- Send a reminder for an invoice already paid
With PopdockAI
- Every invoice line is checked against what is still owed
- Reminder levels and minimum amounts are checked against terms
- Interest already charged on issued memos is caught
- Ready to issue and needs fixing lists, and nothing is issued
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Review the draft reminders and finance charge memos waiting to be issued, optionally only for customer `{customer-name}`, and list which are safe to issue and which need fixing.
Pass `{company}` as the company argument on every call. If `{company}` is empty, leave the company argument out so the connector's default company is used.
**Step 1: Load the drafts**
Call `business-central-get-reminder` and `business-central-get-finance-charge-memo`. If `{customer-name}` is given, pass it as customer-name.contains on both. For each draft call `business-central-get-reminder-line` with reminder-number, or `business-central-get-finance-charge-memo-line` with finance-charge-memo-number.
**Step 2: Check each line is still owed**
For each line whose document-type is Invoice, call `business-central-get-posted-sales-invoice` with invoice-number set to the line's document-number. If remaining-amount is now 0, or lower than the line's remaining-amount, the customer has paid since the draft was made. Flag the line.
**Step 3: Check the terms**
Call `business-central-get-reminder-term` with reminder-terms-code from each reminder. Flag a reminder whose reminder-level is above maximum-number-of-reminders, or whose remaining-amount is below minimum-amount.
**Step 4: Check for repeats**
Call `business-central-get-issued-finance-charge-memo` with customer-number set and cancelled false, and compare with `business-central-get-issued-finance-charge-memo-line` for the same customer. Flag a draft finance charge that charges interest on a document already charged in an issued memo covering the same period.
**Step 5: Report**
* Ready to issue: number, customer, level, remaining amount, fee
* Needs fixing: number, customer, the problem, the line affected
* Total fees and interest that would be charged
**Rules & Guidelines:**
* This prompt is read-only. Do not call any tool named business-central-create-* or business-central-update-*. Issuing and deleting reminders happens in Business Central, not here.
* When in doubt about a line, put it under "needs fixing" with the reason.
**Validation:**
* If there are no drafts, say so and stop.Who it's for
One answer, three teams that use it
Collections specialists
Send reminders you can stand behind
Lines paid since the draft was made are caught, so customers are not reminded about money they paid.
Review the draft reminders in Business Central and tell me which are ready to issue.
Credit managers
Never charge interest twice
Finance charges are checked against issued memos, so the same interest is not charged again.
Check our draft finance charge memos in Business Central for interest already charged.
Account managers
Protect key customer relationships
Review one customer's reminders before they go, so nothing awkward lands on a key account.
Review the draft reminders for Contoso in Business Central before they are sent.
How it works
What PopdockAI does when you ask
You optionally name a customer and your AI assistant checks every draft reminder and finance charge memo in Business Central. Doubtful lines go to needs fixing, and nothing is issued or changed.
01
Ask
You optionally name a customer.
02
Read
It reads draft reminders and finance charge memos with their lines.
03
Check
It checks remaining amounts, reminder terms and earlier interest charges.
04
Report
You get ready to issue and needs fixing lists, with total fees.
The outcome
Only accurate reminders reach customers
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
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