/
/
Turn NetSuite support cases into Akeneo catalog fixes
For support teams who want case themes linked to a product by asking their AI assistant.
On this page
Connector
Connect Oracle NetSuite, pick your AI tool and paste the prompt.
The problem
Recurring complaints never reach the catalog owners
Support cases about a product sit in NetSuite while the product content sits in Akeneo, so recurring complaints never reach the catalog owners. Linking a case to a product means finding the NetSuite item first, then searching cases by its internal id.
Without PopdockAI
- Look up the product in Akeneo
- Find the matching item in NetSuite
- Search cases by the item's internal id
- Read every case to spot the pattern
With PopdockAI
- The product is read from Akeneo by SKU
- The NetSuite item and its cases are found
- Cases are listed newest first with recurring themes
- Catalog fields to review are suggested, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** List the NetSuite support cases raised against the Akeneo product with SKU {sku}, and say what they suggest should change in the catalog record.
**Step 1: Read the catalog record (akeneo)**
Call `akeneo-get-product` with identifier set to {sku}. If it returns nothing or more than one product, report that and stop. Keep product-name, short-description, enabled, family and brand.
**Step 2: Find the ERP item (netsuite)**
Call `netsuite-get-item` with item-number set to the SKU and keep its internal-id. If no item matches, report the product as absent from NetSuite and stop.
**Step 3: Read the cases (netsuite)**
Call `netsuite-get-case` with item-id set to that internal-id. Keep case-number, title, type, start-date and description for each case.
**Step 4: Report**
Lead with the product name and short description. Then a table of case number, date, type and title, newest first, followed by a short list of recurring themes (for example wrong specification or unclear description). Suggest catalog fields to review, but do not change anything.
**Rules & Guidelines:**
* Tools starting akeneo- are on the akeneo server (the product catalog, PIM). Tools starting netsuite- are on the netsuite server (the ERP). Both servers must be connected.
* The join key is the Akeneo product identifier (the SKU) and the NetSuite item-number. Compare them exactly first, then trimmed and case-insensitive; report any record that only matches that loose way as a format mismatch rather than a match.
* This prompt is read-only. Never call any akeneo-add-*, akeneo-update-*, akeneo-delete-*, akeneo-submit-* or akeneo-start-* tool, and never call any netsuite-add-* or netsuite-update-* tool.
* The item-id on a case is the NetSuite item internal-id, not the SKU, so always carry internal-id across from `netsuite-get-item`.
**Validation:**
* If no cases are returned, say there are no cases for this item.
* Do not infer a cause the case text does not state.Who it's for
One answer, three teams that use it
Product content managers
Fix the content customers ask about
Recurring case themes point to the catalog fields worth reviewing in Akeneo.
What are customers raising in NetSuite cases about SKU HB-220, and which Akeneo fields should I review?
Support managers
Send product feedback upstream
Give catalog owners a list of cases and themes for one product instead of anecdotes.
List NetSuite support cases for SKU LMP-077 newest first with the recurring themes.
Merchandisers
Check a product before promoting it
See whether a product has a run of support cases before you feature it.
Are there any NetSuite support cases for SKU CH-3310 in Akeneo's catalog?
How it works
What PopdockAI does when you ask
You give a SKU and your AI assistant links the Akeneo product to its NetSuite cases. It does not infer causes the case text does not state, and changes neither system.
01
Ask
You give a SKU.
02
Find
It reads the product from Akeneo and the item from NetSuite.
03
Read
It reads the cases raised against that item.
04
Report
It lists cases, recurring themes and catalog fields to review.
What PopdockAI provides
The tools behind the answer
Ready made tools for Oracle NetSuite and one secure connection to your AI tool. No code, no exports.
akeneo-get-product
netsuite-get-item
netsuite-get-case
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Support issues turned into catalog fixes
Related use cases
More ways to put this data to work
Audit NetSuite journal entries
Ask your AI to screen a period of NetSuite journal entries and it lists voided, round-dollar, memo-less and late-posted entries with the reason for each. Nothing is changed.
Learn More
Audit NetSuite low stock
Ask your AI which NetSuite items are at or below a threshold and it shows where stock sits, marking reorder and transfer candidates. Read-only.
Learn More
Audit NetSuite open purchase orders
Ask your AI which NetSuite purchase orders have no item receipt and get the oldest unreceived orders first, by vendor if you like. Nothing is changed.
Learn More
Compare NetSuite budget to actual
Ask your AI for budget against actual for a NetSuite period and it returns variance by account, sorted by size and calling out accounts over by 10 percent.
Learn More
Find NetSuite invoices missing from Avalara AvaTax
Ask your AI to compare NetSuite invoices with AvaTax transactions for a date range and it lists gaps on either side and differing amounts.
Learn More
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.