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See if support problems sit behind Mailchimp unsubscribes
For marketers who ask their AI assistant whether campaign unsubscribers also had Freshdesk tickets or poor ratings.
On this page
Connector
Connect Freshdesk, pick your AI tool and paste the prompt.
The problem
The reason for an unsubscribe is rarely the whole story
When people unsubscribe from a Mailchimp campaign, the stated reason rarely tells the whole story. Whether a bad support experience played a part sits in Freshdesk, and nobody checks, so the cause is guessed.
Without PopdockAI
- Export unsubscribers from the campaign
- Search Freshdesk for each email
- Read recent tickets and ratings
- Guess why people left
With PopdockAI
- Unsubscribers are listed with reason and date
- Freshdesk tickets in your window are found by email
- The rating on the latest ticket is read
- A cautious view says if support may be a factor, nothing changed
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** For campaign {campaign-id}, find people who unsubscribed and show whether support problems might explain it, looking at tickets from the last {lookback-days} days (default 60).
**Step 1: Unsubscribes (mailchimp server)**
Call `mailchimp-get-campaign-unsubscribe` with `campaign-id` = {campaign-id}. Record email, reason and unsubscribe-date. If none, report that and stop.
**Step 2: Support history (freshdesk server)**
For each email, call `freshdesk-get-tickets` with `requester-email` = that email and `created-at.from` set to the lookback start. If the person has tickets, also call `freshdesk-get-satisfaction-ratings` with `ticket-id` = the most recent ticket.
**Step 3: Report**
Two groups. Group 1: unsubscribers with tickets or poor ratings (email, reason, ticket subjects, priority, ratings). Group 2: unsubscribers with no Freshdesk history. Finish with a one-sentence view of whether support issues seem to drive unsubscribes.
**Rules & Guidelines:**
* Tools whose names start with freshdesk are on the freshdesk server; tools whose names start with mailchimp are on the mailchimp server. Both servers must be connected.
* Read-only. Do NOT call `freshdesk-update-contact`, `freshdesk-update-ticket`, `freshdesk-reply-to-ticket`, `mailchimp-update-list-member` or any other add, update, delete, start, pause or replicate tool.
**Validation:**
* If an email is not in Freshdesk, put it in Group 2; do not guess a match by name.
* Do not infer causation from a single ticket; say "possible".Who it's for
One answer, three teams that use it
Email marketers
Understand why a campaign lost people
Unsubscribers grouped by support history show whether a bad experience may be part of the reason.
Did people who unsubscribed from our Black Friday Mailchimp campaign have Freshdesk tickets in the last 90 days?
Support managers
See the marketing cost of poor support
Poor ratings among unsubscribers show where support issues may be costing the email audience.
How many unsubscribers from the October Mailchimp newsletter gave a poor Freshdesk rating recently?
Marketing managers
Separate support issues from content issues
Unsubscribers with no support history point to the campaign itself, so you know what to change.
Which unsubscribers from the Product Launch Mailchimp campaign had no Freshdesk support history at all?
How it works
What PopdockAI does when you ask
You name a campaign and a ticket window, and your AI assistant groups the unsubscribers by support history. It says possible rather than claiming a cause.
01
Ask
You name a Mailchimp campaign and how many days of tickets to look at.
02
List
It reads the unsubscribers with reason and date.
03
Check
It finds each person's Freshdesk tickets by email and the rating on the latest one.
04
Report
You get two groups and a cautious view on whether support may be a factor.
What PopdockAI provides
The tools behind the answer
Ready made tools for Freshdesk and one secure connection to your AI tool. No code, no exports.
mailchimp-get-campaign-unsubscribe
freshdesk-get-tickets
freshdesk-get-satisfaction-ratings
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Know if support problems sit behind unsubscribes
Related use cases
More ways to put this data to work
Freshdesk and Mailchimp customer profile by email
Ask your AI about an email and it combines Freshdesk tickets and ratings with Mailchimp status and campaign activity, ending in a happy or at-risk read.
Learn More
Find unhappy Freshdesk customers in a Mailchimp segment
Ask your AI to check a Mailchimp segment against Freshdesk for escalated tickets and low ratings, and list who to hold back. It recommends only and changes nothing.
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Review Freshdesk customer satisfaction
Ask your AI to review recent Freshdesk satisfaction ratings. It matches the low ones to their tickets and summarizes the feedback themes, read-only.
Learn More
Summarize a Freshdesk customer account
Ask your AI to summarize a Freshdesk company: contacts, tickets, time spent, satisfaction and renewal risk signals in one read-only account view.
Learn More
Find unhappy Freshdesk customers in Granola meetings
Ask your AI which customers gave low Freshdesk ratings and what came up in their Granola meetings. It flags anyone with no recent contact. Read-only.
Learn More
One prompt template with infinite possibilities.
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