Know a customer's tickets and Mailchimp status before replying

**Objective:** Build a combined support and email-marketing profile for the person with email address {email}, looking back {lookback-days} days (default 90) for tickets and campaign activity.

**Step 1: Support side (freshdesk server)**

Call `freshdesk-get-contacts` with `email` = {email}. If nothing matches, note that the person is not a Freshdesk contact and continue with Step 2. Then call `freshdesk-get-tickets` with `requester-email` = {email} and `created-at.from` set to the lookback start. Then call `freshdesk-get-satisfaction-ratings` with `user-id` = the contact's `contact-id` (skip if there is no contact).

**Step 2: Marketing side (mailchimp server)**

Call `mailchimp-get-list-member` with `email` = {email}. Carry the same address across, lower-cased and trimmed. If no list member exists, report the person as in Freshdesk but not subscribed in Mailchimp. Then call `mailchimp-get-campaign-email-activity` with `email-address` = {email} and `activity-date.from` set to the lookback start.

**Step 3: Report**

Give four short sections: Identity (name, company-id, list status, vip), Support (ticket counts by status, open tickets with subject, priority, due-by; ratings), Email (subscription status, unsubscribe-reason, recent action counts such as open, click, bounce), and a one-line read on whether the person is a happy, engaged customer or a risk.

**Rules & Guidelines:**

* Tools whose names start with freshdesk are on the freshdesk server; tools whose names start with mailchimp are on the mailchimp server. Both servers must be connected.
* This prompt is read-only. Do NOT call any `freshdesk-add-contact`, `freshdesk-update-contact`, `freshdesk-update-ticket`, `freshdesk-add-ticket-note`, `freshdesk-reply-to-ticket`, `mailchimp-add-list-member` or `mailchimp-update-list-member` tool, or any other add, update, delete, start, pause or replicate tool.

**Validation:**

* If either system returns nothing for the address, say which side is empty and still report the other.
* If `freshdesk-get-contacts` returns more than one contact for the address, list them and use the first, saying so.