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See everything you owe in ServiceNow, ranked for today
For analysts and engineers who want their incidents, tasks and approvals across ServiceNow gathered in one list, by asking their AI assistant.
On this page
Connector
Connect ServiceNow, pick your AI tool and paste the prompt.
The problem
Your work is spread across five ServiceNow queues
An analyst's work is spread across incidents, problem tasks, change tasks, feedback tasks and approvals, each in its own list. Working out what needs doing today means checking every queue and the SLA on each incident.
Without PopdockAI
- Check the incident list and each SLA
- Open problem and change task lists
- Check feedback tasks and approvals separately
- Miss the approval due tomorrow
With PopdockAI
- Open incidents, tasks, approvals, problems and changes are gathered
- SLA status is read for each incident
- A do today list pulls out breaches and imminent deadlines
- Read only, with empty sections left out
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Give `{user-name}` one prioritized view of everything waiting on them in ServiceNow.
**Step 1: Confirm the person**
Call `servicenow-get-user` with name `{user-name}`. If there are several matches, list them with email and department and stop. If the user is inactive, say so but continue.
**Step 2: Gather the work**
* `servicenow-get-incident` with assigned-to `{user-name}`, once each for states New, In Progress and On Hold.
* `servicenow-get-problem-task` with assigned-to `{user-name}`; keep tasks not in a closed state.
* `servicenow-get-change-task` with assigned-to `{user-name}`; keep tasks not in a closed state.
* `servicenow-get-knowledge-feedback-task` with assigned-to `{user-name}`; keep Open and Work in Progress.
* `servicenow-get-approval` with approver `{user-name}` and state Requested.
* `servicenow-get-problem` and `servicenow-get-change-request` with assigned-to `{user-name}`, open states only.
**Step 3: Add urgency**
For each incident call `servicenow-get-task-sla` with task set to its number and active true. For change tasks, note planned-start-date. For approvals, note due-date.
**Step 4: Report**
* "Do today": breached or at-risk SLAs, approvals due within 2 days, change tasks starting within 2 days, any priority 1 item.
* Then one short table per record type: number, short-description (or approval-for), state, priority, the relevant date.
* A closing count line: N incidents, N problem tasks, N change tasks, N feedback tasks, N approvals.
**Rules & Guidelines:**
* Read-only. Do not call `servicenow-update-incident`, `servicenow-update-approval`, `servicenow-update-change-task`, `servicenow-update-problem-task` or any other add- or update- tool.
* Omit empty sections instead of printing empty tables.
**Validation:**
* If nothing is open, say that `{user-name}` has no open work and stop.Who it's for
One answer, three teams that use it
Service desk analysts
One list for everything you owe
See incidents, tasks and approvals together with the urgent ones first.
What is open for me in ServiceNow today? I am Priya Shah.
Change implementers
Know which tasks start soon
Change tasks starting within two days are pulled into the do today list.
Summarise Lee Chen's open ServiceNow work, especially change tasks starting this week.
Team leads
Check a colleague's load quickly
Get a count line and short tables for anyone on your team.
Give me a summary of Tom Reyes's open incidents, tasks and approvals in ServiceNow.
How it works
What PopdockAI does when you ask
You name the person, and your AI assistant gathers everything they owe across ServiceNow. It ranks what is urgent and changes nothing.
01
Ask
You name the person.
02
Gather
It reads open incidents, tasks, approvals, problems and changes, with SLAs.
03
Rank
It pulls breaching SLAs, near approvals and starts, and P1 items into a do today list.
04
Report
You get that list, one short table per record type and a count line.
What PopdockAI provides
The tools behind the answer
Ready made tools for ServiceNow and one secure connection to your AI tool. No code, no exports.
servicenow-get-user
servicenow-get-incident
servicenow-get-problem-task
servicenow-get-change-task
servicenow-get-knowledge-feedback-task
servicenow-get-approval
servicenow-get-problem
servicenow-get-change-request
servicenow-get-task-sla
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
Start the day knowing what is urgent
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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