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Zendesk organization Simplesat feedback summary
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Cross-Connector

Join an organization's Zendesk tickets and Simplesat feedback

For account owners who want a customer organization's tickets and survey feedback in one view, by asking their AI assistant.

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Zendesk organization Simplesat feedback summary
Summarize support health for Contoso, Zendesk tickets and Simplesat feedback, last 90 days.
Contoso raised 42 tickets in 90 days, 35 of them solved, and left 18 survey responses. - Sentiment: 13 positive, 2 neutral, 3 negative - Negative: ticket 51870, assignee Jordan Lee, still waiting on a fix - No survey: 12 solved tickets had no response - Observation: 7 tickets were about report exports Want every negative answer quoted?
Zendesk
Sample figures. Your results come from your own account.
zendesk-get-organization
zendesk-get-ticket
simplesat-list-responses
simplesat-list-answers

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

Zendesk

Zendesk
Run it on your own Zendesk data.

Connect Zendesk, pick your AI tool and paste the prompt.

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The problem

An organization's tickets and feedback rarely line up

Judging support health for one organization means counting its Zendesk tickets and then hunting for the Simplesat feedback its people left. Simplesat stores the company as free text, so the two rarely line up on their own.

Without PopdockAI

  • Filter the organization's tickets in Zendesk
  • Search Simplesat for responses by company name
  • Match feedback to tickets by hand
  • Miss solved tickets that were never surveyed

With PopdockAI

  • The organization is confirmed and its tickets read
  • Feedback is found through each ticket
  • Company name matches are clearly labelled
  • Every negative answer is quoted against its ticket

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Summarise support health for the Zendesk organization `{organization-name}` over the last `{lookback-days}` days (default 90), combining its Zendesk tickets with its Simplesat feedback.

**Step 1: Confirm the organization**

Call `zendesk-get-organization` with `name` = {organization-name}. If none matches exactly, list close matches and stop.

**Step 2: Its tickets**

Call `zendesk-get-ticket` with `organization-name` = {organization-name} and `created.from` set to {lookback-days} days before today.

**Step 3: Its feedback**

For each ticket, call `simplesat-list-responses` with `ticket_id` = the ticket's `ticket-id`. Stop after 50 tickets and say the list was capped. As a cross-check, also call `simplesat-list-responses` with `customer_company` = {organization-name}; Simplesat's company is free text, so a response found only this way is labelled "matched by company name". For every response found, call `simplesat-list-answers` with `response_id` = its `ID`.

**Step 4: Report**

* Ticket volume, open vs solved, and a breakdown by priority and type.
* Feedback: response count, positive / neutral / negative counts, and every negative answer quoted with its ticket id and assignee.
* Tickets solved with no survey response.
* Two or three plain observations, such as repeated subjects or one agent drawing most negative feedback.

**Rules & Guidelines:**

* `zendesk-get-organization` and `zendesk-get-ticket` are on the zendesk server. `simplesat-list-responses` and `simplesat-list-answers` are on the simplesat server.
* This prompt is read-only. Do NOT call `zendesk-update-organization`, `zendesk-update-ticket`, `simplesat-update-answer` or `simplesat-send-survey-email`.

**Validation:**

* If the organization has no tickets in the window, say so and stop.
* If no Simplesat responses match, report the ticket side and state "no Simplesat feedback found for this organization".

Who it's for

One answer, three teams that use it

Account owners

Review support health before a renewal

See ticket volume and feedback by sentiment for a customer in one report, with negative answers quoted.

How is Fabrikam's support health looking across Zendesk and Simplesat this quarter?

Support managers

Read every negative answer in context

Each negative answer is shown against its ticket and assignee, so you can see what went wrong.

Show negative Simplesat answers from Northwind Traders tickets in the last 60 days with the assignee.

Customer experience analysts

Find solved tickets with no survey

See which solved tickets got no feedback, to check your survey coverage for key accounts.

Which solved Contoso tickets in Zendesk have no Simplesat survey response?

How it works

What PopdockAI does when you ask

You name the organization and a period, and your AI assistant joins its Zendesk tickets with Simplesat feedback. It is read-only and says when no feedback is found.

01

Ask

You name the Zendesk organization and a lookback period.

Your AI tool

02

Read

It confirms the organization and reads its tickets.

zendesk-get-organization
zendesk-get-ticket

03

Link

It finds Simplesat feedback by ticket, with company-name matches labelled.

simplesat-list-responses
simplesat-list-answers

04

Report

You get ticket volume, feedback by sentiment, unsurveyed tickets and observations.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.

get-data

zendesk-get-organization

Returns Zendesk organizations, the customer companies your users belong to, with their domains, tags and notes.
get-data

zendesk-get-ticket

Returns Zendesk support tickets with their status, priority, requester, assignee, group and organization. Filter by status, priority, assignee, group or dates to find the tickets you need.
get-data

simplesat-list-responses

Returns Simplesat survey responses with the customer who gave them, the survey, the source and any linked support ticket. Filter by customer, survey, ticket, source or a created or modified date range. Read-only.
get-data

simplesat-list-answers

Returns individual survey answers from Simplesat, with the choice given, its label, the sentiment and whether it has been published as a testimonial. Filter by response, question, survey, sentiment or a created or modified date range. Read-only.
Read only.Nothing in Zendesk Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

One view of an organization's tickets and feedback

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Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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