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Join an organization's Zendesk tickets and Simplesat feedback
For account owners who want a customer organization's tickets and survey feedback in one view, by asking their AI assistant.
On this page
Connector
Connect Zendesk, pick your AI tool and paste the prompt.
The problem
An organization's tickets and feedback rarely line up
Judging support health for one organization means counting its Zendesk tickets and then hunting for the Simplesat feedback its people left. Simplesat stores the company as free text, so the two rarely line up on their own.
Without PopdockAI
- Filter the organization's tickets in Zendesk
- Search Simplesat for responses by company name
- Match feedback to tickets by hand
- Miss solved tickets that were never surveyed
With PopdockAI
- The organization is confirmed and its tickets read
- Feedback is found through each ticket
- Company name matches are clearly labelled
- Every negative answer is quoted against its ticket
The prompt
Use this prompt
Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.
**Objective:** Summarise support health for the Zendesk organization `{organization-name}` over the last `{lookback-days}` days (default 90), combining its Zendesk tickets with its Simplesat feedback.
**Step 1: Confirm the organization**
Call `zendesk-get-organization` with `name` = {organization-name}. If none matches exactly, list close matches and stop.
**Step 2: Its tickets**
Call `zendesk-get-ticket` with `organization-name` = {organization-name} and `created.from` set to {lookback-days} days before today.
**Step 3: Its feedback**
For each ticket, call `simplesat-list-responses` with `ticket_id` = the ticket's `ticket-id`. Stop after 50 tickets and say the list was capped. As a cross-check, also call `simplesat-list-responses` with `customer_company` = {organization-name}; Simplesat's company is free text, so a response found only this way is labelled "matched by company name". For every response found, call `simplesat-list-answers` with `response_id` = its `ID`.
**Step 4: Report**
* Ticket volume, open vs solved, and a breakdown by priority and type.
* Feedback: response count, positive / neutral / negative counts, and every negative answer quoted with its ticket id and assignee.
* Tickets solved with no survey response.
* Two or three plain observations, such as repeated subjects or one agent drawing most negative feedback.
**Rules & Guidelines:**
* `zendesk-get-organization` and `zendesk-get-ticket` are on the zendesk server. `simplesat-list-responses` and `simplesat-list-answers` are on the simplesat server.
* This prompt is read-only. Do NOT call `zendesk-update-organization`, `zendesk-update-ticket`, `simplesat-update-answer` or `simplesat-send-survey-email`.
**Validation:**
* If the organization has no tickets in the window, say so and stop.
* If no Simplesat responses match, report the ticket side and state "no Simplesat feedback found for this organization".Who it's for
One answer, three teams that use it
Account owners
Review support health before a renewal
See ticket volume and feedback by sentiment for a customer in one report, with negative answers quoted.
How is Fabrikam's support health looking across Zendesk and Simplesat this quarter?
Support managers
Read every negative answer in context
Each negative answer is shown against its ticket and assignee, so you can see what went wrong.
Show negative Simplesat answers from Northwind Traders tickets in the last 60 days with the assignee.
Customer experience analysts
Find solved tickets with no survey
See which solved tickets got no feedback, to check your survey coverage for key accounts.
Which solved Contoso tickets in Zendesk have no Simplesat survey response?
How it works
What PopdockAI does when you ask
You name the organization and a period, and your AI assistant joins its Zendesk tickets with Simplesat feedback. It is read-only and says when no feedback is found.
01
Ask
You name the Zendesk organization and a lookback period.
02
Read
It confirms the organization and reads its tickets.
03
Link
It finds Simplesat feedback by ticket, with company-name matches labelled.
04
Report
You get ticket volume, feedback by sentiment, unsurveyed tickets and observations.
What PopdockAI provides
The tools behind the answer
Ready made tools for Zendesk and one secure connection to your AI tool. No code, no exports.
zendesk-get-organization
zendesk-get-ticket
simplesat-list-responses
simplesat-list-answers
This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.
The outcome
One view of an organization's tickets and feedback
Related use cases
More ways to put this data to work
One prompt template with infinite possibilities.
Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.
Join forward-thinking companies that are transforming their operations with intelligent, secure AI automation.

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